1.1Bank (VIB): Vietnam International Commercial Joint Stock Bank.

1.2Customer/ Account Owner: An organization or organization who register to open a Current Account and use the service at VIB, and is approved by VIB to provide the service by signing an agreement of opening and using a Current Account.

1.3Legal representatives

• Is legal representative of a legal entity specified in document proving the legal establishment and operation of the company the Certificate of Status of the company (i) Business registration certificate as prescribed by the Law on Enterprise, or (ii) Investment certificate/Investment registration certificate as prescribed by the Law on Investment, or (iii) Decision on establishment and operation of the organization or (iv) other documents of equivalent value in accordance with the Law).
• In case customer is a limited liability company or a joint stock company with more than one legal representative, the scope of representation of each legal representative is determined according to the Customer’s Charter. In case the Customer’s Charter does not clearly stipulate the scope of representation of each person, each legal representative of the Customers is the authorized representative of the customer before VIB.

1.4Legal representative of the customer

• Is the legal representative or authorized representative of the customer through the authorization document of the customer to sign documents, vouchers and perform transactions related to opening, using and closing Current Accounts within the scope of representation.
• Including: the legal representative, the person authorized by the legal representative (“Authorized Person”) and the person re-authorized by the authorized person (if the legal representative allows re-authorization).

1.5Parties related to the customer: Including but not limited to the founding Individual/Organization, Legal Representative, Director or General Director, Chief Accountant or person in charge of accounting (if any), including the Person authorized by these individuals/organizations, Beneficial Owners and other subjects according to the regulations on Customer Identification and Transactions in Anti-Money Laundering at VIB effective from time to time.

1.6Form of verifying customer identification information when opening an account

• KYC (Know Your Customer) form: is a form of verifying customer identification information at VIB Branch/Transaction Office or other locations as prescribed by VIB where VIB/VIB's intermediary meets directly with the customer's representative and verifies customer identification information.
• eKYC (Electronic Know Your Customer) form: is a form of verifying customer identification information through VIB's online channels: electronic banking application (Electronic Banking)/ through the online channel of VIB's Intermediary.

1.7Biometric information: Biometrics are the physical attributes, unique and stable biological characteristics of a person to identify and distinguish one person from another. Biometric information includes: facial image, fingerprint, iris, DNA, voice.

1.8Change information 

Change customer information:

• (1) Requests for changes in customer information (including but not limited to changes in organization name, documents proving that the customer is legally established and operating, head office address, transaction address, related persons of the customer, etc.): are performed at Branches/Transaction Offices or through VIB's transaction channels according to regulations from time to time.
• (2) For joint accounts, if one of the joint account holders (type “AND” and type “OR”) changes the organization information at VIB, this joint account holder must be responsible for notifying the remaining joint account holders. VIB is exempted from responsibility for any problems or disputes arising from the change of information of the joint account holders.
• With accounts opened in the form of eKYC, customers can change the form of customer identification information verification in the form of KYC.
   

1.9FATCA (Foreign Account Tax Compliance Act)

• FATCA is a foreign account tax compliance law enacted by the US Government to prevent tax evasion by US taxpayers through financial accounts opened at financial institutions outside the US. FATCA was passed in 2010 and officially took effect from July 1, 2014.
• Subjects required to report to the United States: Account Holders that are US persons (for tax purposes) and Recalcitrant Account Holders (Account Holders who refuse to provide information).

1.10US Person (as classified for US tax purposes)

• US citizen (US passport holder);
• U.S. tax resident (an individual with a valid green card or who has been physically present in the United States for at least 31 days in the current year and 183 days in the past three consecutive years, as determined by the tax residency test published on the Internal Revenue Service website https://www.irs.gov/individuals/international-taxpayers/substantial-presence-test);
• A domestic consortium;
• A domestic enterprise;
• Any estate fund other than a foreign estate fund;
• Any trust organization if:
  • A court in the United States may exercise supervision over the activities of such trust;
  • All momentous decisions of the trust are controlled by one or more US persons;
• Any other entity that is not a foreign entity.

1.11Signs of the United States

• A non-financial entity established outside the United States that generates passive income and has one or more principal owners who are U.S. persons;
• Organization established in the United States; or
• Under the laws of the United States; or
• Under the laws of any state of the United States (including the laws of the District of Columbia).

1.12Legal entity established in the United States

• A non-financial entity established outside the United States that generates passive income and has one or more principal owners who are U.S. persons;
• Organization established in the United States; or
• Under the laws of the United States; or
• Under the laws of any state of the United States (including the laws of the District of Columbia).

1.13Non-US non-financial institutions

• Any entity not classified as a Passive Income Financial Institution; or
• Is primarily owned by individuals who are U.S. Citizens; or
• A resident of the United States or an organization that is a Legal Entity established in the United States.

1.14Legal Agreement: A legal agreement is an agreement in the form of a trust or other form of similar essence established under foreign law, allowing the trustee to receive the transfer of legal ownership of assets from the trustor to operate, manage, and supervise the assets for the benefit of the beneficiary or for the purpose specified in the agreement.

1.15Beneficial Owner: The beneficial owner is an individual who has actual ownership of one or more assets, has the right to control the customer to conduct transactions related to the assets for this individual; is an individual who has the right to control a legal entity or a legal agreement. In case the customer opens an account, the beneficial owner is the individual who actually owns the account or controls the activities of that account of the customer.

1.16Foreign individuals with political influence: Is a person holding a senior position in foreign agencies, organizations and international organizations.

1.17Persons related to Foreign Individuals with Political Influence

Including:

• Father, mother, wife, husband, children, brothers, sisters, and siblings of foreign individuals with political influence; 
• Co-ownership with a foreign individual with political influence of one or more legal entities, legal agreements;
• Beneficial owner of one or more legal entities, legal agreements owned by a Foreign Individual with political influence.

1.18Law or regulation of law: Are the legal provisions of the Socialist Republic of Vietnam (Vietnam) or any international treaty to which Vietnam is a member, or any jurisdiction where Vietnam has signed an agreement relating to commercial activities with an organization established and operating in that jurisdiction (provided that such application does not contravene the fundamental principles of Vietnamese law).

1.19Current account

• A Current Account with only one organization opening the account (single account holder) or a Current Account with at least 02 (two) and a maximum of 05 (five) organizations opening the account (joint account) in Vietnamese Dong or foreign currency, opened at VIB.
• "AND" joint account: This is an account type that requires all joint account holders to simultaneously conduct transactions, specifically:) The legal representative, Chief Accountant/Accounting Manager of all joint account holders sign the transaction documents.
• Joint Account "OR": This is an account type that allows one of the Joint Account Holders to independently conduct transactions, specifically: The legal representative, the Joint Account Holder, Chief Accountant/Accounting Manager of one of the Joint Account Holders signs transaction documents related to the Joint Account at VIB, without the legal representative, the Joint Account Holder, Chief Accountant/Accounting Manager of the remaining Joint Account Holders having to sign to confirm the transaction.
• An account opened by the owner of an account cannot be converted to a joint account and vice versa.

1.20Account name: The name of the customer (account with 1 account holder)/customers (joint account) at the time of opening the account based on the customer name information on the document proving that the customer is legally established and operating or the new name of the customer/customers when changing the name on the document proving that the customer is legally established and operating.

1.21Account holder

• The account holder of the customer is the customer who opens the account
• Joint account owner is all customers who open a joint account.

1.22Balance

• Balance is the actual amount at each point in time in the account.
• The minimum balance of the account is the minimum amount that must be maintained in the account at all times and the account must have the minimum balance by the end of the day the account is opened. The customer is responsible for maintaining the minimum balance at all times according to VIB's regulations from time to time.
• Minimum balance is determined according to each type of account that the customer registers to open and according to VIB's regulations from time to time.
• The available balance is the amount that the Customer is allowed to use to withdraw money, transfer money, make payment orders from the account, and use other legal payment services via the account. The available balance is the credit balance (excluding overdraft limit) after deducting blocked amounts, due and overdue debts, interest, arising bills and other financial obligations of the Customer to VIB according to the prior agreement between the Customer and VIB, and the minimum balance of the account.

1.23Account number: A series of numbers randomly generated by the VIB system or selected by the customer upon request.

1.24Account freeze: The account balance being partially or completely blocked.

1.25Delayed transaction: VIB does not make transactions on the Customer's account for at most 03 working days from the date of starting to apply this measure.

1.26Locking of Account: VIB stops all debit and credit transactions on the account when delaying the customer's transaction according to the provisions of this Terms and Conditions.

1.27Temporarily Locking of Account: VIB temporarily stop all debit and credit transactions on the account according to the prior agreement between the Customer and VIB in this Terms and Conditions.

1.28Closure of Account: VIB terminates the use of the customer's account and closes the customer's account file.

1.29Interest rates and interest payment principles

• The interest rate applied to the account balance is the non-term deposit interest rate applied to the account announced by VIB on the website www.vib.com.vn or any transaction location of VIB, in accordance with the provisions of law.
• Interest rates are quoted annually. A year is calculated on a 365 day basis.
• The interest payment currency is the same currency as the account being calculated.
• Interest is paid directly into the account at the closing date (the time when all transactions are recorded on the VIB system to transfer data to a new date according to VIB's regulations from time to time) of the last working day of the month or at the time of closing the account. Interest is rounded to the nearest unit for Vietnamese Dong and rounded to the second decimal place for foreign currencies.

1.30Fee

• Account opening fee, account management fee, account transaction fee, account information provision fee and other related fees according to the fee schedule announced and publicly posted by VIB from time to time on the website www.vib.com.vn or at VIB's transaction locations.
• For opening an account using eKYC, the account opening fee amount selected by the customer will be automatically blocked by VIB on the customer's account from the date of account opening until VIB completes the fee collection or when the account is closed, depends on whichever comes first.
• Fees collected on the account are in the same currency as the account.
• VIB has the full right to change the service fee schedule at any time that VIB deems appropriate ("Amended Service Fee Schedule"). VIB will notify the Customer in one of the following forms: (i) sending a written notice or email or SMS/message via the service system (Zalo, Viber, or other forms of notification as decided by VIB) to the operating address/email/phone number that the Customer has registered with VIB or (ii) posting at VIB's transaction locations, or (iii) displaying, publicly announcing on VIB's website, or (iv) in another form decided by VIB that is not contrary to the law. In case the Customer has registered an email and/or phone number with VIB, VIB still has the full right to proactively choose one of the forms of notification that VIB deems appropriate to notify the Customer other than sending an email or SMS.
• The Amended Service Fee Schedule will take effect from the date stated in VIB's notice.
• If the Customer does not agree with this Amended Service Fee Schedule, the Customer may terminate the use of the service within 10 days from the date of notification by VIB. In case the Customer does not terminate the use of the service, the Customer confirms and agrees that: The Customer will be deemed to have accepted this Amended Service Fee Schedule.

1.31Electronic invoice

• When detecting errors in electronic invoices arising from fee collection transactions related to the account that VIB provides to the Customer, VIB will send a notice with an attached Invoice Adjustment/ Replacement ("Minutes") to the email the Customer has registered with VIB.
• Customers can look up invoice content and Minutes at VIB's Electronic Invoice Portal at: https://einvoice.vib.com.vn/vib_portal.html
• The Customer is responsible for responding and confirming the content of the Minutes via email or written document sent to VIB within 06 (six) days from the date stated on the Minutes ("Response Period").
• After the Response Period, if VIB does not receive any response from the Customer, VIB will be understood that the Customer has accepted the content of the Minutes and the Minutes will take effect from the end date of the Response Period.
   

Account information lookup

• Account information can be looked up via the account balance change notification service via SMS banking, e-banking, at VIB branches/transaction offices and 24/7 Customer Service Center: 19002200
• Account information lookup activities requiring VIB confirmation may be charged according to VIB's fee schedule published on the website or at VIB's transaction locations.

4.1Transaction limits

• At VIB Branches/Transaction Offices: Account transaction limit is not limited and does not exceed the balance allowed to be used on the account;
• Via domestic and international debit cards: Account transaction limits are implemented according to VIB's card product regulations effective from time to time.
• Via e-Banking: Account transaction limits are implemented according to VIB's e-Banking regulations effective from time to time.

4.2Scope of use

• Types of transactions that customers are allowed to perform on the account include: 
  • Cash deposit transactions into the account;
  • Money transfer transactions (transfers into the account);
  • Cash withdrawal transactions from the account;
  • Money transfer transactions (transfers) from the account:
    • Schedules money transfer
    • One-time transfer
  • Perform payment services via accounts such as: using payment instruments, performing check payment services, payment order, payment authorization, collection of payment, collection order, bank card, money transfer, collect to delivery, pay on behalf and other value-added services in accordance with current laws.
  • In cases where transactions are made by electronic means as stipulated in these Terms and Conditions: withdrawals and payment transactions by electronic means on the account can only be made when the verification of the identity documents and biometric information of the legal representative of the customer with the biometric data stored in the encrypted information storage of the customer's Chip-based Citizen Identification Card/Citizen ID Card has been accurately authenticated as issued by the Public Security Agency (for the legal representative of the customer who is a Vietnamese citizen) or the biometric data has been collected through a face-to-face meeting with the legal representative of the customer (for the legal representative of the customer who is a foreigner).
  • Only perform payment and withdrawal transactions on the account made by the customer (with the exception of payment transactions and Auto Debit of accounts that have been pre-agreed upon by VIB would still be performed) which the Identity Documents of the legal representative and chief accountant/ accounting manager of customer (if any) are still valid and within the expiration date.
  • The authorized person of the legal representative, Chief Accountant/Accounting Manager is only allowed to perform transactions on the Customer's account when the Identity Document is still valid and within the expiration date.

4.3FATCA notification and provision of information

• Customers need to provide information and supporting documents upon request from VIB according to VIB's regulations from time to time and legal regulations for FATCA compliance purposes.
• Customers are responsible for the accuracy and completeness of information provided to VIB.
• The Customer agrees that: in case the Customer cannot provide documents related to taxes or tax exemption documents or cannot explain and prove that the Customer is not a US taxpayer despite having signs of identifying the US, the Customer will be considered as (i) a US person or (ii) a US legal entity, or (ii) the Recalcitrant Account Holder (the Account Holder refuses to provide information), and VIB will have the right to automatically deduct 30% on deductible payments originating from the US.
• Customers identified as Subjects will be required to report to the US government agree to allow VIB to proactively report information about Customer accounts opened at VIB to the US Internal Revenue Service (IRS) at the request of the IRS or competent authorities under the agreement between the IRS and the Vietnamese Government.

4.4Authorization in using account

• The Customer's legal representative is allowed to authorize another person to represent the Customer to open and use the Customer's account at VIB within the scope of the authorized representative's authority. The Chief Accountant/Accounting Manager of the Customer is allowed to authorize another person to sign the receipt/payment documents in the use of the Customer's account at VIB within the scope of the Chief Accountant/Accounting Manager's authority. The authorization conditions are as follows:
  • (1) Customer sends VIB the authorization document of the legal representative, Chief Accountant/Accounting Manager with documents, information, and data as prescribed by VIB to verify the identification information of the authorized individual; and
  • (2) The authorized person has the rights and responsibilities within the scope of authorization; and
  • (3) The authorized person must be 15 years of age or older, not have lost/limited civil capacity, have no difficulty in cognition, control of behavior according to the provisions of Vietnamese law; and
  • (4) The authorized person may re-authorize to a third party if the authorization document stipulates that re-authorization is permitted. The re-authorization (if any) must not exceed the scope of the original authorization.
• Authorization must be made in writing and comply with the legal regulations on authorization from time to time.
• The Customer's legal representative and the Chief Accountant/Accounting Manager of the Customer may authorize another person to use the Account for each transaction or for a limited period of time; authorize a part or all of their rights in accordance with the provisions of law;
• In case the authorization document to use the account has been notarized/certified, the authorizer and the authorized person commit to cancel the notarized/certified authorization document in accordance with the provisions of law in each period after signing the request to cancel the authorization to use the account.

4.5Using Joint Account

• Joint Account Holders have equal rights and obligations to the Joint Account. The use of the Joint Account must be approved by the Joint Account Holders regarding the assignment of transaction authority to the Joint Account Holders of the "AND" or "OR" type, and must comply with the commitments and agreements in the Application for opening and using a joint account.
• Each Joint Account Holder shall be responsible for paying all debts arising from the use of the Joint Account and shall bear all responsibilities in the use of that Joint Account. VIB is exempted from responsibility for all issues arising from/and/or related to the agreement, management and use of the Joint Account between Joint Account Holders.
• VIB's notification regarding the use of a joint account to one Account Holder is deemed to have been notified to all other joint Account Holders.
• “AND” joint account does not allow transactions via domestic/international debit cards and via electronic banking channels, and does not allow the use of SMS Banking services.
• “OR” joint account does not allow transactions via domestic/international debit cards and does not allow the use of SMS Banking service.
• When one of the joint account holders is dissolved, bankrupt or ceases operations in accordance with the provisions of law, the use of the joint account and the rights, obligations arising from the joint account shall be resolved in accordance with the provisions of law.

4.6Transferring: Not applicable to account transfer transactions or transfer of rights and obligations arising from accounts.

4.7Delaying transaction 

• VIB will delay transactions on the Customer's account in the following cases:
  • (1) Individuals and organizations involved in the transaction have information that completely matches the information of individuals and organizations on the Blacklist; or
  • (2) The individual involved in the transaction has one of the following groups of information: (i) full name, date of birth; or (ii) full name, year of birth, nationality; or (iii) full name, address; (iv) or name and address; or (v) name and passport number; or (vi) name and identity card number, citizen identification number or personal identification number that match the information of an individual on the Blacklist and based on the collected information, it is believed that / that individual is involved in terrorism, terrorist financing, proliferation and financing of proliferation of weapons of mass destruction. 
  • (3) The organization involved in the transaction has one of the following information: transaction name, establishment license number, business registration number or tax identification number that matches the information of an organization on the Black List and based on the collected information, it is believed that the organization is involved in terrorism, terrorist financing, proliferation and financing of proliferation of weapons of mass destruction.
  • When VIB has reason to believe that the requested transaction is related to criminal activities, including: transactions requested to be performed by a convicted person under the provisions of the criminal procedure law and the assets in the transaction are owned or originated from the ownership or control of that convicted person; transactions related to organizations or individuals performing acts related to terrorist financing crimes; or
  • When requested by competent state agencies as prescribed in relevant laws.
  • Other cases according to VIB's regulations on customer identification and transactions in anti-money laundering and legal regulations in effect from time to time.

4.8End transaction delays: If after 03 working days from the date of starting to apply measure to delay transaction, VIB does not receive a written response from the competent state agencies, VIB will terminate the transaction delay.

4.9Account freeze

• VIB has the right to freeze a part or all of the amount in the Customer's account in the following cases:
  • (1) Upon the Customer's request established in writing at VIB's Branch/Transaction Office or requested via VIB's 24/7 Customer Service Hotline: 19002200. VIB refuses to block the Account when the Customer has not fulfilled the payment obligation according to the enforcement decision of the competent state agencies or has not fully paid the debts payable to VIB; or
  • (2) When VIB discovers a mistake or error when mistakenly crediting the Customer's account or performs a refund request from the money transfer payment service provider due to a mistake or error compared to the payment order of the remitter after crediting the Customer's account. The amount of money blocked in the account shall not exceed the amount of the mistake or error; or
  • (3) When there is a written request for freezing by one of the joint account holders, unless there is a prior written agreement between VIB and the joint account holders. VIB refuses to freeze the joint account when one of the joint account holders has not fulfilled the payment obligation according to the enforcement decision of the competent state agencies or has not fully paid the debts payable to VIB; or
  • (4) When there is a written decision or request from competent authorities as prescribed by law; or
  • (5) Cases as agreed upon in advance between the Customer and VIB:
    • (i) When VIB detects risks, errors or signs of abnormalities in the process of opening and using the account; or
    • (ii) When VIB has ground to suspect that the account is fraudulent or in violation of the law. Specifically:
      • VIB detects that the account has signs of suspected fraud, swindling, or law violations according to the Criteria for identifying accounts with signs of suspected fraud, swindling, or law violations according to VIB's regulations from time to time; or
      • VIB receives a written complaint from an organization/individual about an account showing signs of fraud or swindling; or VIB has reasonable ground to believe that: the account is/may be being used to conduct fraudulent, swindling, counterfeit transactions, in violation of criminal law or other laws that cause damage to the legitimate rights and interests of VIB/Customer/Third Party; or
    • (iii) When the account does not generate any transactions (debit/credit) within 12 consecutive months; or
    • (iv) When the Customer incurs debts (principal, interest, fees, penalties and other payables) and other financial obligations due or overdue at VIB according to the contracts/agreements between VIB and the Customer. VIB shall freeze the Account Holder's Account from the payment due date; or
    • (v) Other cases as prescribed by VIB's regulations on customer identification and transactions in anti-money laundering from time to time or according to written agreement between the customer and VIB; or
  • (6) Other cases as prescribed by law from time to time.
• The amount of money frozen in the account is preserved and strictly controlled according to the content of the freeze. For the amount of money in the account that is not frozen, customers can transact normally.
• Within 01 working day after freezing the account, VIB will send a notice of freezing account to the Customer, stating the reason for freezing, freezing time and the frozen amount, (except in cases where (i) upon written request of a competent state agency requiring VIB not to notify the Customer, (ii) upon request of the Customer and (iii) upon prior written agreement between the Customer/ authorized person of the Customer and VIB. VIB will notify the Customer in one of the following forms: sending a written notice or via SMS/ message via the service system (Zalo/ Viber/)/ email to the operating address/ phone number/ email that the Customer has registered with VIB or by other methods that VIB has the right to choose.

4.10Terminating account freeze

• VIB will terminate the account freeze when one of the following conditions is met:
  • (1) Upon the request to terminate freezing account of the Customer established in writing at the VIB Branch/Transaction Office; or
  • (2) VIB has resolved errors and mistakes in money transfer payments; or
  • (3) When there is a written request to terminate the account freeze from all joint account holders or by prior written agreement between VIB and the joint account holders; or
  • (4) When there is a written decision to terminate the account freeze by competent state agencies in accordance with the provisions of law; or
  • (5) Other cases in accordance with agreements between the Customer and VIB:
    • (i) VIB has checked and concluded that there are no risks, errors or signs of abnormalities in the process of opening and using the account; or
    • (ii) When there is a written decision/conclusion from the competent state agency that the Account is not related to swindling/violating laws or when VIB finds that: there is reasonable ground to believe that the Account is/may be being used to conduct fraudulent transactions/violate criminal laws or other violations of law that cause damage to the legitimate rights and interests of VIB/Customer/Third Party that has been terminated; or
    • (iii) Upon the end of the freezing period as agreed in writing between the Customer and VIB; or
    • (iv) When the account generates a credit transaction in case the account is frozen due to no transactions (debit/credit) occurring within 12 consecutive months; or
    • (v) When the Account Holder has completed payment of debts (principal, interest, fees, penalties and other payable amounts) and other financial obligations to VIB according to the contracts/agreements between VIB and the Customer; or
    • (vi) When the Account is being frozen at the request of the Customer and (i) there is a request to withdraw money from the Account by a competent state agency in the enforcement of a decision on administrative sanctions, a decision on judgment enforcement, a decision on tax collection or to perform other payment obligations as prescribed by law or (ii) there is a request to withdraw money from the Account to perform the Customer's debt obligations to VIB, VIB shall proactively terminate the freezing of the Account to withdraw money at the written request of the competent state agency or to pay the debt obligations to VIB, after which VIB shall continue to freeze the Account in accordance with this regulation. VIB is exempted from all responsibilities for complaints and claims of the Customer and/or third parties related to VIB's termination of the Account freeze to withdraw money at the decision of the competent state agency or to pay the debt to VIB.
    • (vii) Other cases according to VIB's regulations on customer identification and transactions in anti-money laundering in each period.
  • (6) Other cases as prescribed by law from time to time.

4.11Temporarily Locking of Account

• VIB has the right to temporarily suspend account activities in the following cases:
  • (1) Upon the Customer's request established in writing at VIB's Branch/Transaction Office or via VIB's 24/7 Customer Service Hotline: 19002200. VIB refuses to suspend the account when the Customer has not fulfilled the payment obligation according to the enforcement decision of the competent state agency or has not fully paid the debts payable to VIB; or
  • (2) When VIB detects risks, errors or signs of abnormalities in the process of opening and using the account; or
  • (3) When VIB has ground to suspect that the account is fraudulent or in violation of the law. Specifically:
    • VIB detects that the account has signs of suspected fraud, swindling, or law violations according to the Criteria for identifying accounts with signs of suspected fraud, swindling, or law violations according to VIB's regulations from time to time; or
    • VIB receives a written complaint from an organization/individual about an account showing signs of fraud or swindling; or VIB has reasonable ground to believe that: the account is/may be being used to conduct fraudulent, swindling, counterfeit transactions, in violation of criminal law or other laws that cause damage to the legitimate rights and interests of VIB/Customer/Third Party; or
  • (4) When there is a written decision or request from competent authorities as prescribed by law; or
  • (5) When the account does not generate any transactions (debit/credit) within 60 consecutive months.
  • Within 01 working day after temporarily locking the account, VIB will send a notice of temporarily locking account to the Customer, stating the reason for temporarily locking, temporarily locking time (except in the case of (i) upon written request of a competent state agency requiring VIB not to notify the Customer, (ii) upon request of the Customer and (iii) when the Account does not generate any transaction (debit/credit) within 60 consecutive months). VIB will notify the Customer in one of the following forms: sending a written notice or via SMS/message via the service system (Zalo/Viber/)/email to the operating address/phone number/email that the Customer has registered with VIB or by other methods that VIB has the right to choose.

4.12Terminating the temporarily locking of account

• VIB terminates the temporarily locking of account when one of the following conditions exists:
  • (1) Upon request to terminate the temporarily locking of Customer’s account, established in writing at a VIB branch/transaction office; or
  • (2) VIB has checked and concluded that there are no risks, errors or signs of abnormalities in the process of opening and using the account; or
  • (3) When there is a written decision/conclusion from a competent state agency that the Account is not related to fraudulent/violating laws or when VIB finds that: there are reasonable grounds to believe that the Account is/may be being used to conduct fraudulent transactions/violate criminal law or other violations of law that cause damage to the legitimate rights and interests of VIB/Customer/Third Party that has been terminated; or
  • (4) When there is a written decision to terminate the temporarily locking of account by a competent state agency in accordance with the provisions of law; or
  • (5) When the account generates a credit transaction in case the account is temporarily locked due to no transactions (debit/credit) occurring for 60 consecutive months.
• When the account is temporarily locked (except for the case where the account is temporarily locked by decision or written request of a competent authority as prescribed by law) but falls under the cases of account closure according to these Terms and Conditions, VIB has the right to proactively terminate the temporarily locking of the account to close the account. VIB is exempted from all responsibilities for complaints and claims of customers and/or third parties related to VIB terminating the temporarily locking of the account to close the account.
   

5.1Account closing case

• The customer has made a written request according to VIB’s current form and has fully performed all obligations related to the Account, including:
  • (1) All obligations of debts (principal, interest, fees, penalties and other payable amounts) of the Customer to VIB;
  • (2) Service fees related to the use and closure of the Account;
  • (3) Other financial obligations of the Customer to VIB according to the contracts/agreements between VIB and the Customer;
  • (4) Return all outstanding check (if any) to VIB.
• Closing a joint account (type “AND” and type “OR”) must have the approval of all Account Holders.
• Customers are terminated according to the provisions of law;
• KHTC violates the commitments or agreements in the Contract on opening and using an account with VIB;
• Account suspected of fraudulence, counterfeit, including the following cases:
  • (i) VIB detects risks, discrepancies or signs of abnormalities between (1) the customer's identification information and the customer's biometric factors; or (2) the customer's identification information that the customer has provided and the information announced by competent state agencies and after the notification period, the customer’s legal representative has not come to VIB's branch/transaction office and has not provided documents, information and data of the customer (including documents, information and data of the customer) to verify customer identification information.
  • (ii) The Customer uses fake documents or impersonates to open or maintain an anonymous or impersonated account; uses the account for fraudulent, counterfeit purposes or other illegal activities such as: buying, selling, renting, leasing, borrowing, lending the account; stealing, colluding to steal, buy, or sell account information;
  • (iii) Customers perform, organize or facilitate the performance of the following acts: use, exploit the Account to gamble, organize gambling, fraudulent, counterfeit, conduct illegal business and perform other violations of laws;
  • (iv) Information of the customer/Related persons of the customer does not exist or does not match the information in the National Population Database.
• (i) The account balance is lower than the minimum balance prescribed at each time according to VIB's regulations from time to time and there are no credit/debit transactions within 36 consecutive months; and (ii) after deducting the fee, the remaining balance of the account is ≤ 0; and (iii) the Customer no longer has a valid Deposit Contract or Deposit Certificate; and (iv) the account has never been assigned to collect a loan, or the account has been assigned to collect a loan and the loan has been settled (referred to as "inactive account");
• The account is newly opened and has not had any credit/debit transactions within 365 consecutive days from the date of opening;
• The account number is selected as requested and the customer does not sign a salary payment contract with VIB and the account has not generated any transactions within 30 days from the date of account opening.
• The account number is selected as requested and VIB has not collected enough account opening fee for 6 consecutive months, the fee will be collected periodically on the 6th of each month starting from month T+2 (in which T is the month the account is opened).
• Account opened before October 1st, 2024 and the customer has not updated or supplemented documents, information, and data according to Article 12 of Circular 17/2024/TT-NHNN before January 1, 2026
• Other cases according to these Terms and Conditions and as prescribed by law.

5.2Account closing procedures in cases where VIB performs at the request of the financial customer or in cases where the financial customer's operations are terminated

Comply with VIB regulations from time to time.

5.3Account closing procedure in case VIB proactively closes the account

• Before closing an account for an inactive account/an account that has not had any transactions since the opening date is 10 days and for an account suspected of fraudulence or counterfeit is 05 days or after closing an account is 10 days for the remaining cases (except in cases where the law provides otherwise; or at the request of a competent state agency; or the Customer requests in writing), VIB will send a notice to the Customer about VIB proactively closing the Customer's account to the active addresses/emails/phone numbers that the Customer has registered with VIB with the following priority order:
  • (1) Send notification email if Customer has registered email address, or
  • (2) Send text messages (SMS)/ messages via the service system if the Customer does not register an email address, or
  • (3) Send written notice to the registered business address of the Customer if the Customer does not register an email address and/or telephone number.
• Within the time limit stated in the notice to the Customer, if the Customer's legal representative does not come to complete the account closure procedure, VIB will proactively:
  • (1) Close the Customer's Account; and
  • (2) Cancel the cards and products and services associated with that Account; and
  • (3) Handle the remaining balance in the Customer's Account with the following priority:
    • (i) Automatically deduct to pay the Customer's due and overdue debt obligations to VIB, such as: unpaid loans and accrued interest, service fees related to the use and closure of the Customer's Account to VIB, and other financial obligations of the Customer to VIB; and
    • (ii) Payment according to the effective decision of the Court or of a competent state agency;
    • (iii) The remaining balance (if any) is managed in VIB's "Custody Money" account and no interest will be paid from the time of account closure. After 05 years from the time of account closure, if the Customer's legal representative does not come to VIB to receive the remaining amount in the account, VIB is allowed to account for it in VIB's extraordinary income, in accordance with current legal regulations.
• VIB will collect the account number and provide it to other customers on the following working days from the date VIB proactively closes the account in the following cases:
  • (i)    The Customer's account has the account number selected as requested and the account has not generated any transactions within 30 days from the date of account opening and the Customer has not signed a salary payment contract with VIB; or
  • (ii)    The Customer's account has the account number selected as requested and the account does not have enough balance for VIB to collect the full account opening fee for 6 consecutive months periodically on the 6th of each month starting from month T+2 (in which T is the month the account is opened).
• After the account is closed, if the customer wants to use the account, the customer must perform the procedure to open a new account.

6.1Customer Rights

• Use the allowed balance on your account to make legal and valid payment orders.
• Select and agree using payment methods, services and payment utilities provided by VIB.
• The Customer's legal representative/Chief accountant/Accounting manager of the Customer is allowed to authorize others to use the account according to the agreement in this Terms and Conditions in accordance with the provisions of law on authorization.
• Require VIB to execute legal and valid payment orders.
• Request VIB to provide information about the account, transactions, and balance in the account according to the information lookup methods listed in these Terms and Conditions.
• Request VIB to freeze, terminate freezing, close account when necessary and in accordance with the law and regulations of VIB.
• To notify VIB of any dispute arising regarding a joint account between joint account holders.
• Right to receive notification from VIB when account is closed or frozen.
• Request VIB to guide on how to manage and use the account safely and answer, handle questions and complaints during the process of opening and using the account.
• Other rights under these Terms and Conditions, as prescribed by law or as agreed in writing between the Account Holder and VIB that are not contrary to current laws.

6.2Customer's obligations

• Comply with the provisions of law, regulations/instructions of VIB on opening and using accounts (including but not limited to: making payment orders, using payment means, making payment transactions through accounts).
• Provide complete, accurate, consistent information and documents and promptly update VIB with information in the account profile and additional information as required by VIB. The Customer shall be responsible for all risks arising from providing or updating incomplete, untruthful, inaccurate, or untimely information and for damages caused by his/her own mistakes.
• Comply with the laws and regulations of VIB on anti-money laundering, terrorist financing, financing of proliferation of weapons of mass destruction, economic and trade sanctions in each period.
• Ensure that the account opening subject is as specified in the "Account Opening Subject" section of the "Account Opening" Criteria of these Terms and Conditions.
• Make transactions on the account within the transaction limit specified by VIB from time to time.
• Ensure that the opening and use of the account comes from the customer's own needs, not related to any legal agreement ((not applicable if the customer is a medium-sized enterprise, large enterprise and financial institution according to VIB's customer classification regulations from time to time)) according to the provisions of the law on anti-money laundering, and take full responsibility for such transactions.
• Notify VIB promptly when discovering errors or mistakes in your account or suspecting that your account is being exploited. Customers need to immediately notify VIB when there are changes to the information declared in the Application for opening and using an account at VIB, information related to FATCA and other information related to opening and using the account. The account owner is fully responsible for any damages and losses arising from the customer's late notification.
• Immediately refund to VIB or coordinate with VIB to refund, upon VIB's request, the amounts that were mistakenly credited to the Customer's account due to errors or mistakes and other mistakenly credited transactions for which the Customer cannot prove legal ownership. Hereby, by this document, the Customer voluntarily agrees to let VIB automatically deduct these amounts without prior approval or notice to the Customer.
• Ensure to maintain the minimum balance in the account according to VIB's regulations and the balance allowed to be used in the account to execute established payment orders.
• Check and fully pay all fees related to opening and using the account and products and services associated with the account according to the fee schedule prescribed by VIB from time to time and published on VIB's website or VIB's headquarters or any transaction location of VIB or in other ways decided by VIB in accordance with the provisions of law. Hereby, by this document, the Customer agrees to irrevocably authorize VIB to automatically deduct these fees from the Customer's account.
• Take full responsibility for any damages caused by errors or being exploited, scammed when using payment services via the account due to customer’s fault.
• Do not open or maintain anonymous, impersonated accounts; steal or collude to steal, buy, sell account information. Do not buy, sell, rent, lease, lend your account; do not use the money in your account for illegal payment transactions. Do not use your account to conduct transactions for the purpose of money laundering, financing terrorism, financing the proliferation of weapons of mass destruction, counterfeit, fraudulence or other violations of laws.
• Do not perform, organize the performance or facilitate the performance of the following acts: use, exploit the account to gamble, organize gambling, cheat, deceive, conduct illegal business and perform other violations of laws.
• In case the Customer uses the payment service via the Account to pay for the service providers for the Customer, the Customer commits to take responsibility for transactions providing incorrect information such as: service code, payment code, payment amount, payment time and/or other information... and the Customer is responsible for resolving disputes related to the provision of this incorrect information; is responsible for payment transactions on the Account performed by the Customer multiple times and other issues between the Customer and the service provider at all times including before, during and after VIB has transferred money to the service provider's account.
• Confirmation shall be made at the request of VIB on the source of funds on the Telegraphic Transfer from abroad to the Customer's account in the following cases: (i) the content of the Telegraphic Transfer from abroad shows that this is a capital transaction; or (ii) the content of the Telegraphic Transfer from abroad shows that this is a foreign loan, but does not clearly show whether it is a short-term, medium-term or long-term loan.
• Hereby, by this document, customer unconditionally and irrevocably consents to VIB's right to automatically recover or deduct payments subject to deduction originating from the United States from the Customer's Account Credit Balance in accordance with FATCA regulations. In applicable cases, the recovered/deducted amount will be paid (i) directly to the relevant competent authority or (ii) through VIB in accordance with the requirements of the relevant competent authority and within the scope permitted by Vietnamese law.
• The Customer commits to be responsible for all transactions related to the Account performed by the authorized person of the legal representative/ Chief Accountant/ Accounting Manager of the Customer.
• Other responsibilities as prescribed in these Terms and Conditions and relevant provisions of law or other written agreements between the Account Holder and VIB that are not contrary to current laws.

7.1VIB's rights

• Require customers to re-verify their identification information if there are cases where VIB needs to re-verify their identification information according to the law and VIB's regulations.
• Have full authority to proactively deduct (debit) the balance of all customer accounts at VIB in the following cases:
  • (1) To pay regular, periodic payments or to collect due, overdue debts, interest, other financial obligations of the Customer with VIB, costs arising in the process of managing the Account and providing payment services of VIB; Account debiting must be notified to the Account holder.
  • (2) Upon written request of a competent state agency in enforcing decisions on administrative sanctions, judgment enforcement decisions, tax collection decisions or performing other payment obligations as prescribed by law and notifying the account holder.
  • (3) To adjust items that are incorrectly accounted for, accounted for the wrong nature or not consistent with the content of the account's use according to the provisions of law and notify the account owner.
  • (4) When detecting an error in the customer's account or upon request of the transfer of an order, the payment service provider detects an error in the payment order of the remitter. The account extraction must be notified to the account holder.
  • (5) Debit the amount the Customer must pay VIB and any fees that arise related to dispute resolution between the Customer and VIB.
  • (6) Cases of debt collection related to fraudulence, counterfeit, and mistaken money transfers when there is a conclusion from a competent state agency.
  • (7) Other cases as agreed in writing between VIB and the Customer or as prescribed by law.
• Has the right to refuse to execute payment orders of customers in the following cases:
  • (1) The Customer does not fully comply with the requirements for payment procedures; or the Payment Order is illegal, invalid; or the elements on the payment order do not match the elements registered in the account opening file; or the payment order is not consistent with the agreements on account opening and use between VIB and the Customer.
  • (2) The account does not have enough balance to execute the payment order.
  • (3) When there is a written request from a competent state agency as prescribed by law or there is evidence of payment transactions for the purpose of money laundering, terrorist financing, financing the proliferation of weapons of mass destruction, economic and trade sanctions as prescribed by law or as prescribed by VIB from time to time.
  • (4) The account is closed or the account is completely frozen or the account is partially frozen and the unfrozen part does not have enough balance to execute the payment order.
  • (5) The account holder violates prohibited acts as prescribed in Article 8 of Decree No. 52/2024/ND-CP (including legal documents amending, supplementing, and replacing Decree No. 52/2024/ND-CP).
  • (6) The account holder refuses to provide information or provides incomplete information about customer identification as requested by VIB or when there is doubt about the truthfulness of the information and transaction purpose for special transactions that must be monitored according to the provisions of anti-money laundering laws.
  • (7) Accounts suspected of fraudulence, counterfeit, or serving illegal purposes according to the Fraud and Forgery Criteria as prescribed by VIB from time to time.
• Temporarily suspend payment transactions and withdrawals on the account for payment transactions made by the Customer (except for payment transactions and automatic debits to the account that have been previously agreed upon by VIB, which are still allowed) in cases where the identity documents of the legal representative, Chief Accountant/Accounting Manager are no longer valid or have expired. The authorized person of the Customer, Chief Accountant/Accounting Manager is only allowed to make transactions on the Customer's account when the identity documents are still valid and have expired.
• Allowed to prescribe safety measures in payment depending on the requirements and specific operations of VIB:
  • (1) The right to request the Customer to provide complete and accurate information and necessary documents when requesting to open and use an account and products, services associated with the account at VIB.
  • (2) Have the right to temporarily stop sending all notifications related to the Customer's account from VIB to the Customer when VIB has evidence that the email and/or phone number registered by the Customer with VIB is not the Customer's.
• The right to apply the maximum penalty permitted by law if the Customer violates the regulations on account usage agreed upon in these Terms and Conditions.
• The right to refuse the request to freeze or close the account of the account holder, joint account holders when the account holder, joint account holders has not fulfilled the payment obligation according to the enforcement decision of the competent state agency or has not fully paid the debts payable to VIB.
• Have full authority to proactively return the payment order to the remitting bank in case the information on the payment order does not match the customer's information and account at VIB; or
• Has full authority to proactively refund the money transfer payment order to the remitting bank in case the transferred amount is foreign currency but the receiving account is a Vietnamese Dong account; or make a transaction to buy the entire amount of foreign currency transferred at VIB's transfer buying rate on the payment date and VIB records this amount on the payment date into the customer's Vietnamese Dong account if the customer has a need to buy or sell foreign currency with VIB.
• The right to not perform or delay in performing VIB's obligations as agreed in these Terms and Conditions in case the processing, transmission, and electrical systems malfunction due to the fault of a third party providing services to VIB or for any reason beyond VIB's control or for the purpose of ensuring safety and limiting risks for the Customer. In this case, the Customer agrees to bear all risks and actual damages arising.
• Have the right not to execute the Customer's requests related to the Account, retain the ground and immediately notify the competent authority for consideration and handling in case VIB discovers that the Customer violates the law or the agreement signed with VIB or shows signs of violating the law.
• The right to provide detailed information about the customer's account to the competent state agency when requested according to the law and FATCA regulations. The customer agrees that: information related to the customer's account(s) may be notified by VIB directly (or indirectly) to the IRS or the competent state agency according to the agreement between the IRS and the Vietnamese Government or in other jurisdictions within the scope of Vietnamese law.
• The right not to perform commitments and obligations under these Terms and Conditions if the performance of such commitments and obligations leads to VIB violating the provisions of law and regulations on FATCA.
• The right to request the Customer to confirm the source of funds on the Telegraphic Transfer from abroad to the Customer's account in the following cases: (i) the content of the Telegraphic Transfer from abroad shows that this is a capital transaction; or (ii) the content of the Telegraphic Transfer from abroad shows that this is a foreign loan, but does not clearly show whether it is a short-term, medium-term or long-term loan.
• The right to re-issue the Customer's account number to another Customer if the Customer's account at the time of closing: (i) the Customer does not sign a Salary Payment Contract with VIB and has never had any transactions within 30 days from the date of opening the account; or (ii)
• VIB has not collected enough account opening fees for 06 consecutive months periodically on the 6th of each month starting from month T+2 (in which T is the month of account opening).
• The right to proactively cancel all products and services associated with the Account (including Account Packages) that the Account Holder has registered/is participating in at VIB if the Account Holder no longer has any other Account at VIB. Here, the Account Holder agrees to exempt VIB from all responsibilities related to VIB proactively canceling all products and services associated with the Account in this case.
• Other rights as prescribed in these Terms and Conditions and relevant provisions of law or other written agreements between the Account Holder and VIB that are not contrary to current laws.

7.2VIB's responsibilities

• Comply with regulations on providing services to customers as agreed in these Terms and Conditions, VIB's regulations and legal regulations.
• Keep and update all registered signature samples of account holders for checking and comparison during account use.
• Timely credit the customer's account for incoming payment orders, cash deposits into the account; refund amounts that have been mistakenly debited to the customer's account; refund amounts that have been mistakenly transferred to the customer's account at the request of the payment service provider serving the money transfer party due to errors compared to the payment order made by the money transferor.
• Provide full and timely information to the account holder about the balance, transactions, documents of transactions arising on the account and the freezing of the account and be responsible for the accuracy of the information provided. VIB will notify the Customer in one of the following forms: sending a written notice or via SMS/email to the address/phone number/email that the Customer has registered with VIB.
• Update customer information periodically or when the customer notifies of changes in the account opening file and promptly update and verify customer identification information when: (i) determining that the customer has a high risk level according to VIB's regulations from time to time; or (ii) the customer shows suspicious signs according to the provisions of the Law on Anti-Money Laundering; or (iii) VIB has ground to doubt the legality and validity of the documents in the customer's account opening file previously collected; or (iv) the customer's information is in the Black List according to the law on anti-money laundering, the list of suspected fraud and swindling of the Information System supporting management, supervision and prevention of fraud risks in payment activities of the State Bank or the list of related customers suspected of fraud, swindling, and law violations provided by the Ministry of Public Security and other competent authorities (if any); or (v) information about the Account and Account Owner is incorrect or inconsistent with information and data of competent authorities; or (vi) according to the provisions of law and VIB's regulations on anti-money laundering.
• Preserve and store account records and transaction documents through the account in accordance with the provisions of law.
• Secure information related to the Customer's Account, transactions on the Customer's Account and the Customer's personal information and data according to the agreement in this Terms and Conditions and according to the provisions of law. VIB is responsible for securing the Customer's personal information and data, not using the Customer's personal information and data for illegal purposes, not transferring the Customer's personal information and data to a third party without the Customer's consent, except in cases where the competent authority requests or the law stipulates.
• Fully and promptly execute payment orders after checking and controlling the legality and validity of payment orders, and the customer's account usage requests in accordance with legal regulations and agreements between VIB and the customer; control customer payment orders, ensure that they are established in accordance with prescribed procedures, are legal, valid and match the elements registered at VIB; fully and promptly provide necessary services and payment means to serve the customer's transaction needs.
• Instruct customers to properly comply with regulations on preparing documents to open accounts, preparing transaction documents through accounts, using accounts safely, notifying, explaining to customers about prohibited behaviors in opening, using accounts and promptly answering, handling customers' questions, complaints in opening and using accounts according to VIB's regulations from time to time.
• Resolve customer inquiries and complaints related to the use of services according to the agreement in these Terms and Conditions, in accordance with the provisions of law.
• Responsible for damages in case of: 
  • (i) Damages caused by errors or faults of VIB including failure to comply with legal regulations on safety and security in service provision; 
  • (ii) Damages caused by VIB's failure to comply with the requirements of competent authorities regarding handling cases related to fraud, swindling, violations of the law; 
  • (iii) Damages caused by VIB's failure to apply handling measures according to internal regulations on risk management in opening and using accounts upon receiving a written notice from a competent authority regarding the account owner or account being involved in fraud, swindling, or violation of the law.
• Responsible for notifying the Customer of changes in VIB's regulations on minimum balance in the account, interest rates on the account balance and expiration date, expiry date of the ID card/Identity card/passport in the account opening file and other necessary information during the use of the account by: (i) sending a written notice or email or SMS/message via the service system (Zalo/Viber/...) to the address/email/phone number the Customer has registered with VIB or (ii) posting at VIB's transaction locations, or (iii) displaying, publicly announcing on VIB's website, or (iv) (v) in another form decided by VIB that is not contrary to the law. In case the Customer has registered an email and/or phone number with VIB, VIB still has the right to proactively choose one of the notification forms that VIB deems appropriate to notify the Customer other than sending an email or sending an SMS.
• Comply with the legal provisions on anti-money laundering and anti-terrorism financing and do not commit prohibited acts in opening and using Current Accounts as prescribed in Article 8 of Decree No. 52/2024/ND-CP.
• Other responsibilities as prescribed in these Terms and Conditions and relevant provisions of law or other written agreements between the Account Holder and VIB that are not contrary to current laws.

9.1Handling misused account

• As soon as the Customer discovers that his/her Account or Account information has been stolen or suspects that his/her Account has been misused (collectively referred to as “the misused Account”), the Customer must immediately notify the misused Account and request VIB to freeze the Account for a branch or business unit of VIB or notify the 24/7 Customer Service Center (with recording) of VIB at the phone number posted on the VIB website. After notification, the Customer must officially confirm this notification in writing to VIB. Upon receiving the Customer’s notification, VIB will freeze the misused Account immediately upon receipt of the notification and coordinate with relevant parties to take other necessary measures to prevent possible damage, and notify the Customer of the freezing of the misused Account via one of the following means: sending an email or SMS message to the Customer’s email address/phone number registered with VIB.
• The Customer agrees that: any transactions on the misused account made before the time VIB freezes the account upon the Customer's request (in writing) will be considered valid transactions and authorized by the Customer. In case the misused account generates any transactions before VIB announces that the misused account has been frozen, the Customer confirms and agrees that: (i) the Customer will be fully liable for the damages arising from the transactions on the misused account; (ii) the Customer is responsible for paying VIB all fees and other financial obligations arising from the transactions on the misused account before VIB confirms that the misused account has been frozen.
• In case the misused account generates any transactions after VIB notifies the Customer about the freezing of the misused account, VIB will bear the losses for the transactions generated on the misused account after the time of VIB's notification.

• Any request for verification or complaint from the Customer shall only be considered valid when the Customer confirms the request for verification or complaint by (1) submitting a Request for verification or complaint in accordance with VIB's form; and (2) providing supporting documents for processing the verification or complaint to VIB as requested by VIB within 60 days from the date of the request for verification or complaint to serve as an official basis for VIB to process the verification or complaint. The Customer shall pay the fee for the request for verification or complaint according to VIB's regulations from time to time, not contrary to the law and published on VIB's website or VIB's headquarters or any VIB transaction location or in another manner decided by VIB in accordance with the law. After the aforementioned 60-day period, VIB will continue to support the settlement of the customer's request for verification and complaint, but the result of the verification and complaint will depend on the goodwill of the relevant parties and the customer will be fully responsible for any damage arising from the late request for verification and complaint. For requests for verification and complaint from customers after 90 days from the date of the transaction (including Saturdays, Sundays and holidays), VIB will refuse to process the request for verification and complaint.
• VIB will respond to the customer's transaction inquiries and complaints within a maximum of 30 working days from the date VIB receives the customer's valid inquiry and complaint request. Within 05 working days from the date of notification of the inquiry and complaint results to the customer, if the fault lies with VIB, VIB will compensate the customer for the losses that the customer is entitled to according to the agreement in this Terms and Conditions and the provisions of law. In case the deadline for handling inquiries and complaints has expired but the cause or fault of which party has not been determined, within the next 15 working days, VIB will negotiate with the customer on a plan to handle inquiries and complaints.

• Here, the Customer agrees that: VIB has the right to change the terms of this Terms and Conditions (“Amended Terms and Conditions”). VIB will notify the Customer by: (i) sending a written notice or email or SMS/message via the service system (Zalo, Viber) to the operating address/email/phone number that the Customer has registered with VIB or (ii) posting at VIB's transaction locations, or (iii) displaying, publicly announcing on VIB's website, or (iv) in another form decided by VIB. The Amended Terms and Conditions will take effect from the date stated in VIB's notice.
• If the Customer does not agree with these Amended Terms and Conditions, the Customer may terminate the use of the Account, products and services associated with the Account and all incentives and services related to the Account at VIB within 15 days from the date of notification by VIB. In case the Customer does not terminate the use of the Account and products and services associated with the Account at VIB, the Customer confirms and agrees that: The Customer will be deemed to have accepted these Amended Terms and Conditions. The Customer's continued use of the Account and products and services associated with the Account at VIB after the effective date of the Amended Terms and Conditions will be the final evidence that the Customer has accepted to be bound by these amendments.
• Customers are responsible for monitoring and updating this Terms and Conditions; at the same time, maintaining the means, tools and addresses to receive information notified by VIB.

• The two parties confirm that this Terms and Conditions and the appendices (if any) together with the Application for opening and using a customer Current Account with VIB will form a Contract on opening and using the Customer's Account with VIB and bind the obligations of the two parties in the relationship of opening and using the Account.
• The two parties commit to strictly implement the contents of this Terms and Conditions and the amended Terms and Conditions and appendices (if any). If a dispute arises during the implementation process, the two parties will resolve it through negotiation and conciliation. In case negotiation or conciliation fails, either party has the right to bring the dispute to a competent Court for resolution.