• Customers can enjoy a comfortable and convenient space with premium services and amenities at airport lounges included in the applicable list, including self-service buffet and beverages such as coffee, tea, wine and beer; complimentary Wi-Fi and technology facilities such as charging ports, work areas with computers and printers; entertainment and personal amenities such as lockers, massage chairs, shoe-shine machines, newspapers and magazines; as well as other amenities such as TVs, relaxation areas, showers and pet-friendly areas. Amenities may vary depending on each lounge and/or the applicable conditions at each location. 
• Applicable benefit:
  • 01 (one) lounge visit for 01 (one) adult at 01 (one) lounge, with a maximum stay of 03 (three) consecutive hours prior to the scheduled departure time of the flight according to the original flight schedule.
  • This benefit will not be extended or re-applied in the event of a flight delay or cancellation.

Provides a convenient and expedited airport experience at more than 110 airports worldwide. 

• Meet & Greet Service: Customers will be met at the designated area, assisted with security and immigration procedures, and guided to the baggage claim area and airport exit. 
• Departure Service: Customers will be assisted with check-in, security screening and immigration procedures. Upon completion of the departure procedures, Customers will be guided to the lounge or departure gate according to their needs and the service availability at each airport. 

Applicable airport list:

• Airports in Vietnam (domestic and international): click here
• International airports outside Vietnam: click here

(*) The list of applicable airports and service scope may be updated by VIB's Partner from time to time.

• The system will automatically review and grant Lounge/Fast Track service visits on a daily basis when Customers meet all applicable conditions of the relevant promotional program, including standard complimentary visits and complimentary visits based on overseas spending (if applicable). 
• Information regarding the service entitlement will be sent to Customers via the email address registered with VIB and/or notifications on VIB's electronic banking application, or through other channels implemented by VIB from time to time. 

• Customers may use the Privilege Code to book Lounge or Fast Track services. 
• To book the service, Customers may use one of the following methods: 
  • Via VIB's electronic banking application: go to Card Details → Airport Services; or 
  • Contact VIB Partner's Hotline: 028 3824 0589 (24/7) and provide the Privilege Code to book the service. 

After the booking is successfully completed, Customers will receive an Electronic Certificate (e-Certificate) confirming the right to use the service corresponding to the Privilege Code.

Customers shall use the e-Certificate to access the service at the airport in accordance with the registered service details and time.