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Fees and Conditions, Interest rate of VIB Accounts

Effective from 01/05/2024

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1. Digital Banking

1.1 Online account service fee

Currency Fee rate Waive Application condition
Online account minimum balance VND 0 - -
Online account management fee VND 0 - -
Online account dormant fee VND 0 - -
Online account closure fee VND 50,000 - On one account

1.2 DB registration fee

Currency     Fee rate Waive Application condition
Internet banking VND 0 - -
MyVIB mobile banking app VND - - -
VIB Checkout app VND 10,000 Free up to 31/03/2025 one off

1.3 DB management fee

Currency     Fee rate Waive Application condition
Internet banking VND - - -
MyVIB Mobile banking app VND - - -
VIB Checkout app VND 100,000; or 1,200,000 Free up to 31/03/2025 monthly or yearly

1.4 Online Fund Transfer

Currency     Fee rate     Waive Application condition
Internal fund transfer VND 0 - -
Internal fund transfer FCY 0 - -
Internal fund transfer_by batch VND 0 - -
Local fund transfer VND 0 Up to 30/06/2024 -
Local fund transfer FCY 0 Up to 30/06/2024 -
Local fast transfer VND 0 Up to 30/06/2024 -
Local fast transfer (Bank plus-Viettel) VND

10,000

- -
Local fund transfer_by batch VND 0 Up to 30/06/2024 -
Transfer fee to email/mobile VND

0.03%

- Min 15,000
Transfer fee to ID number VND

0.03%

- Min 15,000
International fund transfer (=< 30,000USD) FCY 199,000 VND Free up to 30/09/2024  
International fund transfer (> 30,000 USD) FCY 0.2%  Free up to 30/09/2024 Min 10USD; Max 300USD
Other Bank charges USD 25 - -
Other Bank charges EUR 35 - -
Other Bank charges AUD 25 - -
Other Bank charges JPY 5,000 - -
Other Bank charges_other CCY USD 30 - -
FT by code: Receiving in cash VND 0.02% - Min 15,000
FT by code: Receiving by VIB's account VND 0 - -
FT by code: Receiving by other banks' accounts VND 10,000 - -
FT by code: Receiving by other banks' card VND 10,000 - -

1.5 Token key fee

Currency     Fee rate Waive Application condition
First token purchase VND 500,000 - -
Token Re-purchase VND 350,000 - -
Token usage fee VND 500,000 - -
SMS OTP fee VND 15,000 - Applied form May .2019
Smart OTP fee VND - - -

1.6 Other fees

Currency Fee rate     Waive Application condition
IB/MyVIB's service change at branches VND 0 - one off
IB/MyVIB's service change online VND 0 - one off
End service IB/MyVIB VND 10,000 - one off
Change/add user information VIB Checkout app VND 10,000 Free up to 31/03/2025 one off
Change transaction limit by account/CIF VIB Checkout app VND 10,000 Free up to 31/03/2025 one off
Change transaction limit by VIB Checkout's user VND 10,000 Free up to 31/03/2025 one off
End service VIB Checkout VND 10,000 Free up to 31/03/2025 one off
End service of user VIB Checkout VND 10,000 Free up to 31/03/2025 one off

1.7 Soft POS's registration and management service fee

Loại tiền Mức phí Điều kiện miễn phí Điều kiện áp dụng
User registration (by CIF) VND 10,000 Free up to 31/03/2025 one off
Service maintenance VND 50,000; or 600,000 Free up to 31/03/2025 monthly or yearly
Change/add user information VND 10,000 Free up to 31/03/2025 one off
End service VND 10,000 Free up to 31/03/2025 one off
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2. Branch banking

2.1 Account services fee

Currency Fee rate Waive     Application condition
Minimum amount - 100,000 VND/20 FCY - -
Desired account opening fee        
Special group account 01 VND 1,000,000,000 - -
Special group account 02 VND 500,000,000 - -
Group account 01 VND 30,000,000 As in Note -
Group account 02 VND 15,000,000 As in Note -
Group account 03 VND 10,000,000 As in Note -
Group account 04 VND 5,000,000 As in Note -
Group account 05 VND 0 As in Note -
Account management fee        
Current account VND 9,000 As in Note Monthly aver. bal ≤2mio
Current account FCY 1 - Monthly aver. bal ≤ 100FCY
Account dormant fee        
Current account VND 10,000 - Haven't any trans. Within a year
Current account FCY 1 - Monthly collected
Account closure fee        
Current account VND 50,000 - On one account closed
Current account FCY 2 - On one account closed
Other fees        
Account Confirmation VND 50,000 - On one request
Bank statement request VND 2,000 - On one page, Min 20,000
Document copy request VND 50,000 - + Actual cost arises if any
Blockade VND 200,000 - If blocked by VIB's request
Blockade FCY 10 - If blocked by VIB's request
Authorization VND 200,000 - On one request
Standing instruction fee VND - - -
Standing instruction fee FCY - - -
Bill payment service VND - - -
SMS Banking Maintenance Fee - Basic Package VND 30,000 - Monthly collected & Per 1 Mobile Number
VND 620 VND * number of SMS exceeded - Additional fee will be charged if the number of SMS/month exceeds 100.
SMS Banking Maintenance Fee - Basic Package FCY 3 FCY/ 300 JPY - Monthly collected & Per 1 Mobile Number
FCY 0.062 FCY/6.2 JPY * number of SMS exceeded - Additional fee will be charged if the number of SMS/month exceeds 100.
SMS Banking Maintenance Fee - Economy Package VND 15,000 - Monthly collected & Per 1 Mobile Number
VND 620 VND * number of SMS exceeded - Additional fee will be charged if the number of SMS/month exceeds 100.
SMS Banking Maintenance Fee - Economy Package FCY 1.5 FCY/ 150 JPY     - Monthly collected & Per 1 Mobile Number
FCY 0.062 FCY/6.2 JPY * number of SMS exceeded - Additional fee will be charged if the number of SMS/month exceeds 100.

2.2 Cash services fee

Currency Fee rate Waive Application condition
Cash deposit VND - - -
Cash deposit FCY USD: 0.2%; FCY: 0.4%     - Min USD: 2/FCY: USD 4
Cash withdrawal VND 0.03% - Applied with tnx ≥ 0.5 bio. Max 2 trđ
Cash withdrawal FCY USD: 0.2%; FCY: 0.4% - Min USD: 2/FCY: USD 4
External Cash transfer VND N.A - -
Cash receive from overseas USD USD: 0.2%; FCY: 0.4% - Min USD: 2/FCY: USD 4
Home services (collection, accounting…) VND Negotiation - Min 100,000
Cash counting fee VND 0.03% - -
Unqualified note exchange VND - - -
Different value note exchange VND - - -
Different value note exchange USD - - -
Certificate to bring FCY overseas VND 200,000 - -

2.3 Fund transfer services fee

Currency     Fee rate Waive Application condition
Internal fund transfer VND - - -
Internal fund transfer FCY - - -
External normal fund transfer VND 0.03% - Min 20,000; Max1,000,000
External normal fund transfer FCY 0.05% - Min 5 FCY; Max 50 FCY
External fast fund transfer VND 10,000 - On one request
International fund transfer FCY 0.2% - Min 10 USD; Max300 USD
Other Bank charges USD 25 - On one request
Other Bank charges EUR 35 - On one request
Other Bank charges AUD 25 - On one request
Other Bank charges JPY 5,000 - On one request
Other Bank charges_other CCY USD 30 - On one request
Investigation/Amendment/Cancellation_Local VND 20,000 - On one request
Investigation/Amendment/Cancellation_Local FCY 4 - On one request
Investigation/Amendment/Cancellation_International USD 15 - + International bank charges
Inward remittance via account FCY 0.05% - Min 2 USD; Max 200 USD
Inward remittance via agent - - - -

2.4 Cheque services fee

Currency Fee rate Waive Application condition
Blank cheuque request VND No service - -
Cheuque guarantee VND 20,000 - One one paper
Cheuque loss VND 50,000 - On one request
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3. Notices

Abbreviations:  Min – Minimum; Max – Maximum; Tnx- Transaction; Amt- Amount

3.1 Condition for waiving account opening fee

Criteria Review Time Group 01 Group 02 Group 03 Group 04
Term deposit balance; or Day end of month T(*)-1 or Day end of month T ≥ 20 bio VND ≥ 10 bio VND ≥ 5 bio VND ≥ 2 bio VND
CA average balance last month; or Month T-1 or Month T+1 ≥ 1 bio VND  ≥ 500 mio VND ≥ 200 mio VND ≥ 100 mio VND
Banca annual fee - ≥ 500 mio VND ≥ 350 mio VND ≥ 150 mio VND ≥ 50 mio VND

 

(*)  Month T is understood as the month of account opening

  • In case the customer does not meet the conditions for free at the time of opening account, VIB will collect the corresponding account opening fee for each account group and will be refunded within the first 10 days of the month T+2 if the customer meets the above conditions.
  • The classified group account is as attached appendix
  • Collected fee will be refunded within 30 days in case customer is qualified above conditions
  • Each customer open only 1 account from group 01 to group 04

3.2 Cases are waived on Account management fee

  • FCY account monthly average balance from 2 million VND 100 FCY or above;
  • Payroll account;
  • Overdraft account;
  • Current Account has a valid credit card (Card is activated and are in used, applicable from April 1, 2024);
  • Current Account has a valid loan (applicable from April 1, 2024).
  • Customer's first current account (account type 625) opened from 01/06/2018 and have term deposit active at the time of charging fee.

3.3 Note for cash withdrawal fee from current account VND

  • Count on total transaction amount per customer/per day/per branch.
  • Waive if customer withdraw cash for loan disbursement.
  • Waive if customer close term deposit (at counter and via online), does not include closing/cancellation of time deposit within the day.

3.4 Cases are waived on cash accounting fee

  • Cash deposit into current account with equivalent amount < 1 billion VND, count on total transaction amount per customer/ day/ branch;
  • Cash deposit into current account to open Term deposit or Term contract in VND;
  • Cash deposit for loan repayment at VIB, bill payment or process payroll.

3.5 Apply condition for International outward remittance via bank account_ at branch

International outward remittance may vary according to cooperation programs between VIB and it associate partners.

3.6 Other notices

  • FCY means foreign currency and refers to: USD, EUR, GBP, AUD and CAD. Other FCY not mentioned here fee will be converted to US dollars;
  • Term deposit refers to: Certificate deposit, Deposit book, saving account, Deposit contract;
  • Service fee in the table is excluded VAT;
  • Service fees are levied on a one-time basis upon incurring or one-time accrual after the completion of the entire service, depending on the type of service;
  • Service fees are not refundable;
  • Service fees might be changed base on VIB policy in certain time.
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4. Current account interest rate

VND - Current account: 

End of day balance < 1 bil ≥ 1 bil
Interest rate 0.00% 0.10%

 

FYC - Current account

FYC USD AUD CAD EUR GBP JPY SGD CHF
Interest rate 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

 

  • Interest rate prices in year. 1 year equivalent 365 days
  • The interest rate might be changed by agreement and adjusted accordingly based on VIB's policy in certain time
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Application form

Download Application Form here

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Terms and Conditions for Opening and Use of Accounts and Services at VIB

The Terms and Conditions are set in Vietnamese and English version. In case of any disputes in any parts of the Terms and Conditions, Vietnamese version shall prevail

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1. Definition

1.1 Bank (VIB): Vietnam International Commercial Joint Stock Bank.

 

1.2 Customer/ Account Holder (Customer): Be an individual or individuals who register to open and use account and service at VIB and approved by VIB to provide service by signing the Application for opening and using individual customer current account.

 

1.3 Customer Authentication
KYC: Is a form of customer authentication at VIB branches/ transaction offices or other locations in accordance with VIB's regulations by VIB/VIB's authorized agent.
eKYC: A form of customer authentication through VIB's online channels (e-banking, Website, ...) / VIB's authorized agent.

 

1.4 Change of information

  • Change customer's personal information:
    • (1) Requests to change customer information related to account operations including identity card/ passport/ citizen identification, phone number, residential address, contact address, etc. performed at Branches/Transaction Offices or through VIB's transaction channels according to regulations from time to time.
    • (2) With a Joint Account opened with KYC authentication, if one of the Joint Account Holders (type “AND” and type “OR”) makes a change in personal information at VIB, the Joint Account Holder must responsible for notifying the remaining joint account holders. VIB is not responsible for any arising issues or disputes related to the change of personal information of the Joint Account Holder.
      With an account opened with eKYC authentication, customers can change their authentication form to KYC authentication.
  • Change account information: Account-related information, customers are allowed to change include:
    • (1) Account name: applicable only in case: (i) Customer (who is a household, cooperative group or other organization without legal status) has re-signed the contract to open and use the current account to convert to an individual current account or a joint current account as prescribed in Article 4.2 of Circular 32/2016/TT-NHNN or (ii) Customer changes his/her full name/middle name according to the document of the competent authority.
    • (2) Branch transaction official
      With joint accounts opened using KYC authentication, changes to the information of the joint account must be approved by all Account Holders.

 

1.5 It is a tax compliance act for account holders of accounts opened outside the territory of the US. FATCA is issued by the US Government, with the aim of preventing tax evasion of taxpayers in the United States through financial accounts opened in financial institutions outside the United States.

  • Whom must report to the US: Account Holders are US citizens, US residents (for tax purposes) and Countering Account Holders.
  • US citizens: are US passport holders.
  • Subjects residing in the United States:Be the subjects meeting one of two following conditions at the time of completing the application for opening and using account at VIB:
    • (1) Having valid US green cards; or
    • (2) Foreign individuals with the length of stay in the United States meeting both following conditions (by calendar year):
      • (2.1) At least 31 days in current year; and
      • (2.2) At least 183 days in 3 consecutive years including current year and 2 consecutively preceding years. 183 days in the sum of the followings:
        • (i) All days of stay in the United States in current year (year N); and
        • (ii) 1/3 of days of stay in the United States in the first year consecutively preceding current year (year N-1); and
        • (iii) 1/6 of days of stay in the United State in the second year consecutively preceding current year (year N-2)..

See here. for more details

  • Signs identifying the United States:
    • US Citizens
    • A resident of the US (for tax purpose);
    • Place of birth in them US;
    • Contact phone number in the US;
    • Residential or mailing address in the US;
    • A "mail receipt on behalf" or "mail keeping" address in the United States;
    • A periodic order of money transfer to an account maintained within the US territory or receive a regular instruction from a US address;
    • A valid power of attorney or signing authorization application is issued to a person with address in the United States related to Customer's account.

 

1.6 Foreign politically exposed person (PEP): Foreign politically exposed person (PEP) refers to someone who holds a prominent public position or role in a foreign body or institution or international organization.

 

1.7 Relevant people of Foreign politically exposed person

Including:

  • Be the parent, spouse, son/daughter, single elder/younger brother/sister of PEP;
  • Shares ownership or control of one or more legal person(s) or arrangement(s) with PEP;
  • Be the beneficial owner of one or more legal person(s) or arrangement(s) owned by PEP.

 

1.8 Law or regulation of law: Means the law or legal provisions of the Socialist Republic of Vietnam (Vietnam) or any International Treaty to which Vietnam is a contracting party, or any period of jurisdiction (i) where Vietnam is a signatory to the agreement, (ii) where VIB and its branches/transaction offices are required to comply (provided that such application is not contrary to with the basic principles of Vietnamese law).

 

1.9 Current account (Account): Is an individual current account or a joint current account in Vietnam dong or foreign currency, opened at VIB to (i) keep money and/or deposit and withdraw money for lawful purposes as prescribed by law or (ii) perform cheque payment, payment order, payment authorization, collection order, bank card, letter of credit, collection, payment and other value-added services in accordance with regulations of current law.

  • Joint account type "AND": This type of account requires all joint account holders to be present and sign documents when performing any transaction related to this joint account.
  • Joint account type "OR": Is an account that allows one of the joint account holders to independently perform transactions and sign documents at VIB according to the regulations on each type of transaction mentioned in this document, without consent of the remaining joint account holders is required. Once an individual account has been opened, it cannot be transferred to a joint account and vice versa..

 

1.10 Account Name:

Is the full name of the customer at the time of opening based on the name information on the valid Citizen ID/Passport, unless (i) another name at the request of the customer if the customer (who is a household, cooperative group or other organization without legal status) has re-signed the contract to open, use the current account to convert to the form of an individual current account or a joint current account as prescribed in Article 4.2 of Circular 32/2016/TT-NHNN or (ii) the customer changes his/her full name/middle name according to the document of the competent authority.

 

1.11 Balance:
Balance is the actual amount of the customer on the account
Minimum balance: is the minimum amount required to be maintained in the accounts by holders at any time and at the latest at the end of the account opening day, the customer must pay this minimum balance. Customers are responsible for maintaining the minimum balance at all times in accordance with VIB's regulations from time to time.
The minimum amount is determined according to each type of customer account registered and according to VIB's regulations from time to time.
The allowed balance is the amount that the customer is allowed to use to withdraw, transfer, and make payments from the account. The allowed balance includes the credit balance and overdraft limit (if any) after deducting temporarily locked/blocked amounts, payable credit interest, fees and other financial debts obligations of the account holder with VIB, and the minimum balance of the account.

 

1.12 Account number
Account number is a sequence of numbers randomly generated by VIB system or chosen by customers as required. In case the account is selected with the required number and the account is not included in the Payroll Product Package as prescribed by VIB, the Customer must ensure: the account must generate at least 01 (one) Credit transaction within 30 days from the date of account opening.
In the following cases:

  • The account has the account number selected as required and the account is not part of the Payroll Package as prescribed by VIB and the account does not generate at least 01 Credit transaction within 30 days from the date of account opening; or
  • The account has an account number selected as required and VIB has not yet collected full account opening fee for 06 consecutive months on the 6th of every month starting from month T+2 (where T is the month of account opening).
  • VIB announced that: VIB has full initiative and will close these accounts on the next working days selected by VIB, at the same time withdraw this account number and provide it to other customers.

Fee for opening account with number selection as required according to the effective fee schedule of VIB from time to time. The fee amount will be automatically blocked by VIB on the customer's account from the date of account opening until VIB completes the fee collection or when the account is closed, whichever comes first.

 

1.13 Temporarily locked: VIB suspends transactions on part or all of the balance on the account or suspends the outgoing payment (does not execute debit orders) from the account and/or suspends the incoming payment (does not execute orders) to the customer's account.

 

1.14 Account blockade: Means the suspension of all transactions on part or all the balance on an account by the Bank.

 

1.15 Transaction delay: VIB fails to make transactions on customers' accounts for at least 03 working days from the date of application of this measure and is a form of temporary blockade before the official decision of competent state agencies.

 

1.16 Account closure:
Means the termination and closure of the customers’ accounts by the Bank.

 

1.17 Interest rate
The interest rate of the account is the non-term interest rate announced by VIB on the website www.vib.com.vn or any transaction location of VIB, in accordance with the provisions of law.
Interest is calculated on a 365-day basis.
Interest payment currency is the same currency as the account being charged interest.
Interest is paid directly to the account at the closing time of the last working day of the month or at the time of closing the account.

 

1.18 Fees:
Account management fee, account transaction fee, account information provision fee and other related fees according to the fee schedule announced by VIB and publicly posted from time to time on the website or at transaction locations or according to separate agreements between Customer and VIB but not contrary to the provisions of law.
Fee collected on the account in the same currency of the account.
Search activities that require VIB's confirmation may be charged according to VIB's fee schedule published on VIB's website or at VIB's transaction locations.

2. Account Opening

  • KYC authentication
    • Subjects of account opening: Vietnamese or foreign individuals.
    • Type of ownership: Individual account or joint account of type "AND" or joint account of type "OR".
    • Currency: Vietnam Dong or Foreign Currency
  • Authentication eKYC
    • Subjects of account opening:
      • Being an individual with only Vietnamese nationality and being a resident; and
      • Being full 18 years old and having full civil act capacity in accordance with the law of Vietnam
      • Not working in the field of gambling, betting, online games; and
      • Not being an foreign politically exposed person or Relevant people of Foreign politically exposed person ; and
      • Not born in the United States; and
      • Not a US resident; and
      • No US phone number; and
      • There is no account at VIB at the time of open registration.
    • Type of ownership: Individual account
    • Currency: Vietnam Dong (VND)
    • Provide authentication code (OTP code) to VIB staff when opening an account:
      • The customer commits and warrants: The customer only provides the OTP code (sent to the customer's registered phone number) to confirm the agreement to open an account at VIB for VIB's staff when requested at the time when customers meet directly with VIB staff to open an account.
      • By entering this OTP code by VIB staff into VIB system, here, customer confirms that: (i) Customer has met VIB staff in person, and (ii) Customer completes completely voluntarily and agree to the information customers have registered when opening an account and the content of the Terms and Conditions for opening and using this account.

3.Account Management

3.1 Rounding rules

Interest and fees on VND accounts are rounded in units - dong.
Interest and fees incurred on foreign currency accounts are rounded to two decimal places.

 

3.2 Look up information

  • Account information can be looked up through automatic balance notification service (SMS banking), E–Banking channel (Internet banking at: www.ib.vib.com.vn, Moblie App: MyVIB2.0), at VIB Branches/Transaction Offices and 24/7 Customer Service Call Center: 1900 2200 (1,000 đ/min).
  • Search activities that require VIB's confirmation may be charged according to VIB's fee schedule published on VIB's website or at VIB's transaction locations.

4. Use of accounts

4.1 Transaction Limits:

  • Transaction limit on account via ATM/POS/E-commerce payment gateway (E-commerce) by issued debit card and E-banking channel (IB/MyVIB) according to the regulations of the card product and IB/MyVIB from time to time and publicize it on VIB's Website.
  • Customers who open accounts with eKYC authentication but have not yet been KYC verified will be restricted from trading and limited in terms of transaction limits as prescribed by law. Total transaction value (debit) via customer's account is 75 million VND/month/customer (except for money transfer transactions for savings, term deposits by electronic method to the customer at VIB and VIB actively deduct from their accounts in accordance with the law), in which:
    • If the customer has a debit card: The transaction limit on IB/My VIB is VND 25 million/month and the transaction limit on a debit card is VND 50 million/month;
    • If the customer does not issue a debit card: The transaction limit on IB/My VIB is VND 50 million/month.

 

4.2 Overdraft limit
VIB limit allows customers to spend more than the amount on the account within a certain period. The limit provided by VIB is based on the credit contract signed between VIB and the customer.

 

4.3 Account transactions
The types of transactions that the Customer is allowed to perform on the account include:

  • Cash payment transactions to the account;
  • Money transfer (transfer) transaction to the account;
  • Cash withdrawal from the account;
  • Money transfer (transfer) from the account:
    • Scheduled transfers;
    • Transfer money one at a time.
  • Perform cheque payment, payment order, payment authorization, collection request, collection order, bank card, letter of credit, collection, payment and other value-added services in accordance with the provisions of law.

Within 365 (three hundred and sixty-five) days from the date of account opening and in any 36 (thirty-six) consecutive months during the period of opening and using the account, the customer's account must have at least at least 01 transaction

 

4.4 Payment

  • The customers are allowed to execute payment orders arising legally and validly within the credit balances and overdraft limits (if allowed) on current accounts. For services with the Bank’s regulations on payment and withdrawal limits, the customers shall comply with regulations of the Bank.
  • The customer must comply with VIB's instructions on making payment orders and using payment means, performing payment transactions through the account; using, circulating and storing accounting vouchers, ensuring safety measures in payment.
  • The customers must ensure that there is enough Credit balance on the account to execute the made payment orders, be responsible for the payment in excess of the balance allowed by VIB; is responsible for immediately and unconditionally refunding to VIB the wrongly credited amounts on the customer's account.

 

4.5 Notice and provide information FATCA:

  • The customers shall provide supporting information and documents upon the Bank’s request in accordance with regulations of the Bank and the laws or/and for FATCA compliance purposes.
  • The customers shall be responsible for the accuracy of information provided to the Bank.
  • The customers agree that in case of failing to supply tax-related documents or tax exemption ones or explain or prove their exclusion from US taxpayers despite US identification, the customers shall be deemed to be (i) citizens of the United States, or (ii) opposing account holders (account holders refusing to provide information), and shall incur a deduction of 30% on current accounts subject to deductions originating from the United States.
  • The customers identified as entities to be reported to the United States agree to waive the right to request the Bank to keep confidential their account details and allow the Bank to report details of their accounts opened at the Bank to IRS as required by IRS or competent authorities in accordance with agreements between IRS and the Government of Vietnam.

 

4.6 Authorization to Use Accounts:

  • Customers who open an account using eKYC authentication will not be able to authorize others to use their account until VIB verified by KYC.The authorization content below in this section is only applied when the customer has completed the KYC authentication by VIB.
  • Holders may authorize others to use their accounts upon each transaction or a definite time; part or all of their rights under procedures and regulations of the Bank. The authorized persons shall reserve the right and responsibility to the extent authorized by the Holders and not authorize to the third party.
  • The time of making authorization must not be before the time of opening the account.
  • Vietnamese can only authorize Vietnamese. Foreigners are authorized only for Foreigners.
  • Resident object is authorized only for Resident object. Non-Residents are authorized only for Non-Residents.
  • The authorization is only valid and accepted by VIB when:
    • (1) Authorization letter in the form of VIB, made at VIB in the presence of the account holder/all joint account holders and authorized person, VIB and certified by VIB; or
    • (2) Authorization document with full signatures of the Account Holder (if it is an individual current account) / all joint account holders (if it is a joint current account), the authorized person and certified by notarized in accordance with the provisions of law, and the authorized person has authenticated this authorization transaction via VIB's 24/7 Customer Service Call Center: 1900 2200 (1,000 đ/min) and the authorized person directly performed the authentication, this authorized transaction at VIB.
  • Joint account type OR does not allow authorized transactions, including authorization between joint account holders or joint account holders for other individuals.
  • Holders’ term authorization termination notices shall be effective only to the Bank when it has provided all information on authorization termination on the Bank’s computer network and in any case not less than 24 hours from the Bank’s receipt of authorization termination notices from holders at the Bank’s transaction points.

 

4.7 Use of joint current accounts:

  • The use of joint accounts shall comply with the commitments and agreements in the registration for opening and using a joint current account for individual customers.
  • Joint Account Holders have equal rights and obligations towards the Joint Account. Each joint account holder shall be responsible for paying for all debt obligations arising from the use of the joint account and be responsible to the end for the use of that joint account. VIB is exempt from liability for all issues arising from/and/or related to the agreement, management and use of the common account.
  • VIB's notice regarding the use of a common account for one Account Holder is deemed to have been communicated to all other joint account holders.
  • When one of the joint account holders presents legal and valid documents at VIB about the death of one of the joint account holders, being declared dead or missing or having lost civil act capacity, VIB will only pay the remaining deposit balance on the joint account to the legal heirs/legal representatives and the remaining joint account holders. VIB is exempt from all responsibility in distributing the principal and interest (if any) on the joint account to each heir/legal representative and the remaining joint account holders.
  • Joint account of type “AND” does not allow transactions via domestic and international debit cards and via electronic banking service channel (IB/My VIB), does not allow SMS Banking service.
  • Only provide e-banking services (IB/My VIB) to only one joint account holder of type “OR”. The selection of account holders to use E-banking services (IB/My VIB) for joint accounts of type “OR” will be agreed and confirmed by joint account holders with VIB at the time the account opened.
  • The joint account of type “OR” does not allow transactions via domestic and international debit cards and does not allow the use of SMS Banking service.

 

4.8 Using the account of the person who is under 15 years old, the deceased person

  • Transactions via domestic/international debit cards are not allowed.
  • Only provide e-banking services (IB/My VIB) for querying information, not allowing transactions (transaction limit = 0).
  • The use of an account by an individual who is under 15 years old, a person who has lost/limited civil act capacity, or has difficulty in cognition or behavior control must be done through a guardian or legal representative. The guardian or legal representative shall conduct payment transactions through the account of the ward or the person he/she represents in accordance with the civil law on guardianship and representation.

 

4.9 Assignment:
No account transfer or transfer of rights and obligations arising from the account.

 

4.10 Transaction delay
VIB delays the transaction on the customer's account when the Account Holder/Account Holder's legal representative is blacklisted; or When VIB has reason to believe that the requested transaction is related to criminal activity, including:

  • (1) The transaction is requested by the Account Holder/legal representative of the Account Holder who is a convicted person under the provisions of criminal procedure law and the assets in that transaction are derived from the property owned or controlled by that individual, or property of an entity that he or she has ownership or control over during or after the commission of the offence;
  • (2) The account holder/lawful representative of the account holder performs or intends to perform transactions related to organizations and individuals as listed in the relevant resolutions of the United Nations Security Council;
  • (3) The Account Holder/Account Holder's legal representative performs or intends to perform transactions related to organizations and individuals according to the list of terrorist organizations and individuals and sponsors of terrorism. statements made by other international organizations or other countries in the world and warned by the State Bank of Vietnam;
  • (4) The account holder/legal representative of the Account Holder performs or intends to conduct transactions related to organizations and individuals who have been convicted of terrorism crimes, terrorism financing crimes in Vietnam;
  • (5) The Account Holder/legal representative of the Account Holder performs or intends to conduct transactions related to terrorist organizations or individuals that VIB learns from other information sources.

 

4.11 Termination of transaction delay
If after 03 working days from the date of application of the transaction delay measure, VIB does not receive a written response from the competent state agency, VIB will stop delaying the transaction.

 

4.12 Temporarily locked
VIB will temporarily lock the customer's account (pause the transaction) of part or all of the money on the account in the following cases:

  • (1) At the request of the account holder (or legal representative of the account holder) made in writing at VIB's branch/transaction office or via Customer Service Call Center 24/7 of VIB: 1900 2200 (1,000 đ/min);
  • (2) When VIB receives a written complaint from an organization/individual about the account showing signs of receiving fraudulent money or when VIB has a reasonable basis to believe that: The account is/may be being used to perform the fake transactions/violation of criminal law or other law violations that cause damage to the legitimate rights and interests of VIB/Customer/Third Party. Within 01 working day from the date VIB is temporarily locked, VIB will send a notice of temporary lock to customers: clearly stating the reason for the temporary lock and the duration of the temporary lock. Notice of temporary lockout will be sent by VIB, depending on the form that VIB considers suitable, in writing or via SMS/email to the address/phone number/email that the customer has registered with VIB. Here, in this writing, the customer requests and agrees to let VIB temporarily lock the customer's account for the purpose of preventing potential risks.
  • (3) When VIB detects that there is a risk, deviation or unusual sign between customer identification information and customer's biometric factors, or detects a transaction with suspicious signs in accordance with the provisions of Anti-Virus money laundering at VIB during the opening and use of a current account (if the account is opened with eKYC authentication);
  • (4) According to other written agreement between the Account Holder and VIB.

 

4.13 Termination of temporary lock:

  • (1) At the request of the account holder (or the account holder's legal representative) in writing at the branch/transaction office of VIB / upon the end of the temporary locking period as agreed between the account holder account with VIB;
  • (2) When there is a written decision/conclusion of the competent authority that the account is not related to fraudulent/violating acts or when VIB finds that: reasonable grounds to believe the account is/may be being used to perform fake transactions/violating criminal or other laws that cause damage to the legitimate rights and interests of VIB/Customer/Third Party three has ended;
  • (3) When VIB has completed the verification and no longer detects risks, deviations or unusual signs between customer identification information and customers' biometric factors, or no longer detects the transaction has suspicious signs according to the Anti-Money Laundering regulations at VIB during the opening and using of the current account (if the account is opened with eKYC authentication);
  • (4) According to other written agreement between the account holder and VIB.

 

4.14 Account blockade

  • The Bank is entitled to block part or all of the money in the customer's account in the following cases:
    • (1) When VIB discovers that there is a mistake or error in crediting the customer's account or upon a request for a refund of the money transfer service provider due to a mistake or error in comparison with the customer's account. with the remitter's payment order. The amount of money blocked on the account does not exceed the amount of the mistake or error;
    • (2) When there is a decision or written request of a competent authority as prescribed by law;
    • (3) When there is a written notice from one of the account holders about the arising of a dispute over the joint account between the joint account holders;
    • (4) When VIB detects risks, deviations or unusual signs between customer identification information and customer's biometric factors, or detects suspicious transactions according to regulations Anti-Money Laundering Regulations at VIB during the opening and use of a current account (if the account is opened with eKYC authentication).
    • (5) Other cases as prescribed by law.
  • The use of the blocked account, the amount of money being blocked, the duration of the blockade, and the processing of payment orders via the account during the blockade shall comply with the content of the blockade. As for the money on the account that is not blocked, customers can trade normally.
  • Within 01 working day after freezing the account, VIB will send a notice of the account blockade to the Account Holder, clearly stating the reason for the blockade, the blockade duration and the blocked amount, except in accordance with the written request of the competent authority to request VIB not to notify the Account Holder. VIB will notify customers in one of the following ways: (i) send a written notice or email to the customer's address registered with VIB or (ii) send a message to the customer via the service system.

 

4.15Terminate the account blockade

  • End of blockade period;
  • The Bank has finished handling errors and mistakes in money transfer;
  • When VIB has completed the verification and no longer detects risks, deviations or unusual signs between the customer identification information and the customer's biometric factors, or no longer detects the transaction. the transaction shows suspicious signs according to the Anti-Money Laundering regulations at VIB during the opening and using of a current account (if the account is opened with eKYC authentication)
  • When there is a decision or request to terminate the prevention in writing from a competent agency in accordance with law;
  • There is a written notice from all joint account holders that the joint account disputes between joint account holders have been resolved;
  • Other cases according to the provisions of law.

5. Account Closure

5.1 In case of account closure

  • The customer has a written request according to the current form of VIB and the customer has fully fulfilled the obligations related to the account, including:
    • (1) All debt and interest obligations arising from loans related to unpaid accounts for VIB.
    • (2) Service fees, debts related to the use and closing of the account;
    • (3) Other financial obligations of account holders and joint account holders towards VIB.
    • (4) Return to VIB the statement with all damaged, unused cheque.
  • The account holder is dead, declared dead, missing or has lost civil act capacity;
  • The Account holder violates the law in payment or violates the agreement in the Contract on opening and using the Account with VIB;
  • The account balance is lower than the minimum balance prescribed from time to time according to VIB's Service Fee Schedule and there are no credit/debit transactions for 36 consecutive months or more (referred to as "Inactive current account").
  • Newly opened account and no credit/debit transactions have occurred within 365 consecutive days from the date of opening.
  • The account has the account number selected as required and the account is not part of the Payroll Package as prescribed by VIB but the account has not generated at least 01 credit transaction within 30 days from the date of account opening.
  • The account has the account number selected as required and VIB has not yet collected the account opening fee in 6 consecutive months of fee collection on the 6th of every month starting from month T+2 (where T is the month of opening account).
  • Other cases according to these Terms and Conditions and as prescribed by law.
  • If the account is opened with KYC authentication, the closing of the joint account (type “AND” and type “OR”) must be approved by all Account Holders.

 

5.2 Close the account at the request of the customer (if the account is opened with eKYC authentication)

When VIB detects that there is a risk, deviation or unusual sign between customer identification information and customer's biometric factors, or detects a transaction with suspicious signs in accordance with the provisions of Anti-Virus money laundering of VIB in the process of opening and using Customer's Current Account (referred to as "Customer's Account is suspected of counterfeiting"), VIB will (i) refuse or stop the transaction, temporarily lock or block the Customer's Current Account and (ii) re-verify the customer identification information by requesting the customer to go directly to VIB's transaction location within the time limit specified in the notice received by VIB. sent via SMS/email/text to the phone number/email/address that the customer has registered with VIB. If after 10 days from the time limit stated in the notice, the customer does not directly go to VIB's transaction location to verify the information, here, in this writing, the customer requests and agrees to let VIB close client's account for the purpose of preventing potential risks

 

5.3 Account closing procedure.

Before closing the account for inactive accounts of the account is 30 days and the customer's account is suspected of counterfeiting is 10 days or after closing the customer's account 10 days for the remaining cases (unless otherwise prescribed by law; or at the request of a competent authority; or the account holder requests in writing or the account has not had any transactions since the date of opening); VIB will send a notice to the customer that VIB actively closes the customer's account at the addresses that the customer has registered with VIB with the following priority orders:

  • (1) Send email notifications if customers have registered email addresses, or
  • (2) Send a notification message (SMS) if the customer does not register an email address, or
  • (3) Send written notice to the customer's current registered residential address if the customer does not register an email address and/or mobile phone number.

In case VIB closes a current account and has not had any transactions since opening, this Terms and Conditions will be considered as the notice of account closing that VIB has sent to customers.

In case VIB closes a current account and has not had any transactions since opening, this Terms and Conditions will be considered as the notice of account closing that VIB has sent to customers.

Within the time limit specified in the notice to the customer, if the customer does not come to close the account, VIB will actively implement:

  • (1) Close the customer's account; and
  • (2) Cancel the payment cards/cards connected to that account; and
  • (3) Handle the remaining balance on the customer's account with the following priority orders:
    • (i) Automatic deduction to pay customers' debt obligations to VIB, such as: unpaid loans and accrued interest, service fees related to the use and closing of customers' accounts with VIB, other financial obligations of account holders, joint account holders with respect to VIB; and
    • (ii) Payment according to the decision of the Court or the competent authority;
    • (iii) The remaining balance (if any) is managed at VIB's "Household money" account and will not continue to pay interest. After a period of 05 years, if the Account Holder, heir, inheritance representative or guardian does not come to VIB to receive the remaining amount on the account, VIB is allowed to record it into VIB's extraordinary income, in accordance with current legal provisions.
      After the account is closed, if the customer wants to use the account, the customer must redo the procedure to open a new account.

6. Customer Rights and Responsibilities

6.1 Rights of the customers

  • To use amounts in their accounts to execute legal and valid payment orders.
  • To select payment facilities, services and utilities rendered by the Bank;
  • Authorize others to use the account as agreed in the Terms and Conditions, this term in accordance with the provisions of law.
  • Request VIB to execute legal and valid payment orders.
  • To request VIB to provide information about their account, payment transactions, balance on their account according to the search methods listed in these Terms and Conditions.
  • To request VIB to temporarily lock and close the account when necessary and in accordance with the law and VIB's regulations;
  • Have the right to receive notifications from VIB when (1) the account is closed, blocked, (2) VIB stops or delays in performing transactions or the transactions are handled incorrectly without originating from the customer, via one of the contact addresses that the customer has registered with VIB includes: email, SMS that is not contrary to the law and requirements from the competent authorities.
  • Other rights in accordance with regulations of the laws or agreements in writing between Holders and the Bank, in line with the current laws.

 

6.2 Responsibilities of the customers

  • Comply with the provisions of laws and regulations of VIB on the opening and use of accounts (Vietnam dong, foreign currencies) and provide complete, accurate and matching information and documents to VIB. Customers are responsible for the completeness, truthfulness and legality of all information and documents provided to VIB.
  • Comply with the Regulations on Identifying Customers and Transactions in Anti-Money Laundering and Anti-Terrorism Financing of VIB from time to time.
  • Be sure to be subject to opening an eKYC account as specified in the “Object” section of the “Opening an account” Criteria of these Terms and Conditions.
  • Perform transactions within the limit prescribed by VIB from time to time.
  • Ensure that the opening and use of the account is based on the Customer's own needs, not related to any legal agreement according to  the law on prevention of money laundering , and is fully responsible for the that transaction.
  • Notify VIB promptly when detecting errors, mistakes on your account or suspecting that your account is being taken advantage of Customers need to immediately notify VIB when there is a change in the contents declared in the Registration for opening and using an account at VIB, information related to FATCA and other information related to the opening and using account at VIB. The account holder is solely responsible for any damage or loss arising from the late notification of the customer.
  • To immediately and unconditionally refund the Bank on request amounts withdrawn exceeding the balances or amounts mistakenly credited into the customers’ accounts or other mistaken amounts which are not proven to be owned by the customers. The customers hereby agree in writing to allow the Bank automatically deduct such amounts without the customers ‘consent or notifications
  • To ensure the adequate minimum balances in the customers’ accounts as stipulated by the Bank and the available balances to perform payment orders. In case of any overdrafts with the Bank, customer must perform relevant obligations for paying exceeding credit balances in the accounts;
  • Check and fully pay the fees related to the use of the service according to the fee schedule prescribed by VIB from time to time and published on VIB's website or VIB's head office or any transaction location. of VIB or in another way decided by VIB in accordance with the provisions of law. Here, in this writing, Customer agrees irrevocably authorizing VIB to automatically deduct these fees from Customer's account.
  • To be liable for errors or misuse, fraudulent use of payment services via accounts by their faults or by not providing correct, complete, accurate and immediate changes in the information in the account opening applications; commit to bearing all risks, including financial losses, costs incurred by providing false or inconsistent information;
  • Not to lease or lend their accounts, not to use their accounts for payment transactions on amount whose illegal origin has been proven The account must not be used to conduct transactions for the purposes of money laundering, terrorist financing, fraud, fraud or other illegal acts. 
  • Send VIB a request for tracing or complaint (if any) in writing within 60 days from the date of arising of the transaction requesting the trace or complaint. VIB will not bear any responsibility if the customer requests to investigate and complain beyond this time limit. Customer must bear the fee for investigation and complaint according to VIB's regulations from time to time, not contrary to the law and published on VIB's website or VIB's headquarters or any VIB's transaction locations or other methods decided by VIB in accordance with the provisions of law.
  • Where the customers use services for payments to service providers, the customers are committed to being responsible for transactions with incorrectly provided information such as service codes, payment codes, payment amounts, payment dates and/or other information ... and the customers shall be responsible for resolution of disputes related to the provision of inaccurate information; repeatedly sent transactions conducted by the customers and other matters arising between the customers and service providers at all times including before, during and after the Bank has transferred the money to the accounts of service providers;
  • Make confirmation at VIB's request about the source of money on the remittance from abroad to the customer's account in the following cases: (i) the content on the inward remittance from abroad does not clearly show that this is a payment normal commercial account of the customer; (ii) the content on the Telegraphic Transfer of money from abroad shows that this is a foreign loan, but it is not clear whether it is short-term, medium-term, or long-term.
  • The customers hereby agree to allow the Bank to automatically recover or deduct from their account balances under regulations of the laws and FATCA. If applicable, receipts will be paid (i) directly to the competent relevant authorities or (ii) indirectly to the Bank in accordance with relevant requirements within the scope of the laws of Vietnam.
  • Other responsibilities according to the provisions of these Terms and Conditions and relevant provisions of law or other written agreement between the Account Holder and VIB that are not contrary to the provisions of current law.

 

6.3 Rights of the Bank 

Request the customer to update information to convert the form of account opening from eKYC to KYC if there is a transaction that exceeds the transaction limit for debiting the eKYC account or in other cases as prescribed by law.

Have full right to actively deduct (debit) on the balance of all accounts of the customer at VIB in the following cases:

  • (1) To collect the customers’ due and overdue debts, interest and other financial obligations to the Bank, eligible costs incurred in account management and payment service provision of the Bank;
  • (2) To follow written requests of competent authorities in the enforcement of decisions on sanctioning of administrative violations, enforcement decisions, tax collection decisions or fulfillment of other payment obligations as prescribed by the laws;
  • (3) To adjust items accounted incorrectly, in contrary to nature or use content of accounts in accordance with regulations of the laws  and notify the account holder;
  • (4) To adjust the wrong crediting detected to the customers’ accounts or at the request of canceling of crediting orders of transfer and payment service providers who discover differences from transferers’ payment orders;
  • (5) To debit amounts in dispute and charges in case of disputes arising between the Bank and the customers. Dispute resolution will be carried out according to regulations of competent state agencies;
  • (6) Other cases as agreed by the Bank and the customers or as prescribed by the laws.

The Bank shall reserve the right to refuse payment orders in cases below:

  • (1) The customers fail to fully implement the requirements on payment procedures; Payment orders are invalid, incompatible with registered elements in the account-opening applications or inconsistent with the agreements between the Bank and the customers;
  • (2) The customers’ transaction information is inconsistent with the contents as specified in the Regulations on the implementation of the prevention of money laundering and anti-terrorist financing and economic and commercial sanctions issued by the Bank from time to time; in accordance with the law. 
  • (3) There is a written request from a competent authority or evidence on payment transactions for money laundering, terrorist financing in accordance with the law on prevention of money laundering;
  • (4) The customers remain insufficient balances in their accounts to ensure the implementation of payment orders in case of an absence of prior overdrafts or exceeding overdraft limits with the Bank to perform payment orders;
  • (5) Accounts are temporarily locked or blocked wholly or partially while the remaining balance is not enough (except for overdrafts) or exceed the overdraft limits for performing payment orders.

The Bank shall reserve the right to define measures to ensure the safety of payment depending on the Bank’s operational requirements and characteristics.

  • (1) The Bank shall reserve the right to request the customers to provide full information and documents necessary for service application and in the process of service use.
  • (2) The Bank shall reserve the right to apply fines to the customers’ violations of the regulations on the use of accounts as agreed or stipulated.
  • (3) The Bank shall have the right to refuse requests to temporarily lock and close the account of the account holders and joint account holders when the account holders and joint account holders have not fulfilled their payment obligations under the coercive decisions of the competent state agencies or have not yet fulfilled their payment obligations or have not yet pay all payable debts to VIB.
  • (4) The Bank shall have the full right to actively return the wire transfer to the remitter or automatically convert the entire amount of foreign currency to be transferred to Vietnam Dong at the transfer buying rate of VIB on the date that VIB records on the same day into the account in Vietnam Dong if the money transferred is different from the currency of the Customer's account without further consent of the Customer.
  • (5) The Bank shall have the right to not perform or delay in the implementation of the agreements in these Terms and Conditions in case the processing, communication, and electrical systems malfunction due to the fault of a third party supplier services or for any reason beyond VIB's control or for the purpose of ensuring safety and limiting risks for customers. In this case, Customer agrees to bear all risks and actual damages incurred.
  • (6) The Bank shall have the right not to comply with the customer's request, retain the exhibits and immediately notify the competent authority for review and handling in case VIB detects that the account user violates current regulations or agreements. already with VIB or showing signs of breaking the law.
  • (7) The Bank shall have the right to provide information to the competent authority with detailed information about the customer's account when required by laws and regulations on FATCA. Customer agrees that: information related to Customer's account(s) may be notified directly (or indirectly) by VIB to the IRS or a competent authority under an agreement between the IRS and the Government of Vietnam or in the territory of Vietnam or other jurisdictions to the extent permitted by Vietnamese law.
  • (8) The Bank shall have the right not to perform commitments and obligations under these Terms and Conditions if the performance of such commitments and obligations leads to VIB's violation of the law and FATCA regulations.
  • (9) The Bank shall have the right to request the Customer to confirm the money source on the Money Transfer Wire from abroad to the Customer's account in the following cases: (i) the content on the Money Transfer from abroad does not clearly show that this is a payment normal trade of the customer; (ii) the content on the Telegraphic Transfer of money from abroad shows that this is a foreign loan, but it is not clear whether it is short-term, medium-term, or long-term.
  • (10) The Bank shall have the right  to re-grant the customer's account number to another customer if the customer's account at the time of closing has never had any transactions.
  • (11) Other rights as prescribed in these Terms and Conditions and relevant provisions of law or other written agreement between the Account Holder and VIB that are not contrary to the provisions of current law.
     

7. VIB Rights and Responsibilities

7.1 Rights of VIB

  • Request the customer to update information to convert the form of account opening from eKYC to KYC if there is a transaction that exceeds the transaction limit for debiting the eKYC account or in other cases as prescribed by law.
    • (1) To collect the customers’ due and overdue debts, interest and other financial obligations to the Bank, eligible costs incurred in account management and payment service provision of the Bank;
    • (2) To follow written requests of competent authorities in the enforcement of decisions on sanctioning of administrative violations, enforcement decisions, tax collection decisions or fulfillment of other payment obligations as prescribed by the laws;
    • (3) To adjust items accounted incorrectly, in contrary to nature or use content of accounts in accordance with regulations of the laws  and notify the account holder;
    • (4) To adjust the wrong crediting detected to the customers’ accounts or at the request of canceling of crediting orders of transfer and payment service providers who discover differences from transferers’ payment orders;
    • (5) To debit amounts in dispute and charges in case of disputes arising between the Bank and the customers. Dispute resolution will be carried out according to regulations of competent state agencies;
    • (6) Other cases as agreed by the Bank and the customers or as prescribed by the laws.
  • The Bank shall reserve the right to refuse payment orders in cases below:
    • (1) The customers fail to fully implement the requirements on payment procedures; Payment orders are invalid, incompatible with registered elements in the account-opening applications or inconsistent with the agreements between the Bank and the customers;
    • (2) The customers’ transaction information is inconsistent with the contents as specified in the Regulations on the implementation of the prevention of money laundering and anti-terrorist financing and economic and commercial sanctions issued by the Bank from time to time; in accordance with the law. 
    • (3) There is a written request from a competent authority or evidence on payment transactions for money laundering, terrorist financing in accordance with the law on prevention of money laundering;
    • (4) The customers remain insufficient balances in their accounts to ensure the implementation of payment orders in case of an absence of prior overdrafts or exceeding overdraft limits with the Bank to perform payment orders;
    • (5) Accounts are temporarily locked or blocked wholly or partially while the remaining balance is not enough (except for overdrafts) or exceed the overdraft limits for performing payment orders.
  • The Bank shall reserve the right to define measures to ensure the safety of payment depending on the Bank’s operational requirements and characteristics.
    • (1) The Bank shall reserve the right to request the customers to provide full information and documents necessary for service application and in the process of service use.
    • (2) The Bank shall reserve the right to apply fines to the customers’ violations of the regulations on the use of accounts as agreed or stipulated.
    • (3) The Bank shall have the right to refuse requests to temporarily lock and close the account of the account holders and joint account holders when the account holders and joint account holders have not fulfilled their payment obligations under the coercive decisions of the competent state agencies or have not yet fulfilled their payment obligations or have not yet pay all payable debts to VIB.
    • (4) The Bank shall have the full right to actively return the wire transfer to the remitter or automatically convert the entire amount of foreign currency to be transferred to Vietnam Dong at the transfer buying rate of VIB on the date that VIB records on the same day into the account in Vietnam Dong if the money transferred is different from the currency of the Customer's account without further consent of the Customer.
    • (5) The Bank shall have the right to not perform or delay in the implementation of the agreements in these Terms and Conditions in case the processing, communication, and electrical systems malfunction due to the fault of a third party supplier services or for any reason beyond VIB's control or for the purpose of ensuring safety and limiting risks for customers. In this case, Customer agrees to bear all risks and actual damages incurred.
    • (6) The Bank shall have the right not to comply with the customer's request, retain the exhibits and immediately notify the competent authority for review and handling in case VIB detects that the account user violates current regulations or agreements. already with VIB or showing signs of breaking the law.
    • (7) The Bank shall have the right to provide information to the competent authority with detailed information about the customer's account when required by laws and regulations on FATCA. Customer agrees that: information related to Customer's account(s) may be notified directly (or indirectly) by VIB to the IRS or a competent authority under an agreement between the IRS and the Government of Vietnam or in the territory of Vietnam or other jurisdictions to the extent permitted by Vietnamese law.
    • (8) The Bank shall have the right not to perform commitments and obligations under these Terms and Conditions if the performance of such commitments and obligations leads to VIB's violation of the law and FATCA regulations.
    • (9) The Bank shall have the right to request the Customer to confirm the money source on the Money Transfer Wire from abroad to the Customer's account in the following cases: (i) the content on the Money Transfer from abroad does not clearly show that this is a payment normal trade of the customer; (ii) the content on the Telegraphic Transfer of money from abroad shows that this is a foreign loan, but it is not clear whether it is short-term, medium-term, or long-term.
    • (10) The Bank shall have the right  to re-grant the customer's account number to another customer if the customer's account at the time of closing has never had any transactions.
    • (11) Other rights as prescribed in these Terms and Conditions and relevant provisions of law or other written agreement between the Account Holder and VIB that are not contrary to the provisions of current law.
       

7.2 Responsibilities of VIB

  • To conform to the regulations on service provision to the customers as agreed hereto, regulations of the Bank and the Laws; To instruct the customers to follow regulations on preparation of account-opening application, transaction documents and relevant regulations on the use of accounts.
  • Confidentiality of information related to the account as agreed in these Terms and Conditions and transactions on the Customer's account in accordance with the law. VIB is responsible for protecting the customer's information, not using the customer's information for illegal purposes, not transferring the customer's information to a third party without the customer's consent, unless required by the competent authority or prescribed by law.
  • To perform fully and timely the customers’ payment orders and account use requests in line with regulations and agreements between the Bank and the customers; to control the customers’ payment orders, ensuring their compliance with the prescribed procedures, validity and consistency with registered information; To adequately and timely provide payment services and facilities required for the customers’ needs of transactions.
  • To solve the customers’ investigation requests and complaints related to the use of service in accordance with regulations of the laws and the Bank from time to time
  • To conduct accounting in accordance with economic operations arising on the basis of legal and valid accounting documents received; to adjust amount accounted wrongly inconsistent with the nature or the content of accounts as prescribed; to timely reimburse payments mistakenly debited into the customers’ accounts.
  • To be responsible for damages caused by errors or being abused or defrauded on customer's account due to VIB's fault.
  • To be responsible for notifying VIB of VIB's changes in the customer's minimum balance, interest rate by: (i) sending a written notice or email or SMS to the customer's address registered with VIB or (ii) posting it at VIB's transaction locations, or (iii) displaying, publicly announcing it on VIB's website, or (iv) sending a message via another form as determined by law, or otherwise as determined by VIB's service system or not. In case the Customer has registered an email and/or phone number with VIB, VIB still has the full right to choose one of the forms of notification that VIB considers appropriate to notify the Customer, other than sending email or calling/SMS.
  • Other responsibilities according to the provisions of these Terms and Conditions and relevant provisions of law or other written agreement between the Account Holder and VIB that are not contrary to the provisions of current law.
     

8. Providing information

By this document, Customer confirms and agrees that VIB has the right to provide information about Customer and any account transactions, Ebanking transactions (SMS Banking, Internet Banking, Mobile BankPlus, Mobile application), other service at VIB, the supplementary cardholder (if any) with or through VIB (collectively, “Personal Information”) to any party that VIB may deem necessary for any purpose (except for the sale of information of customers, supplementary cardholders (if any) for commercial purposes), such as providing to any party with whom VIB has a relationship in the course of its operations.

Customer has the right to request access and correction of any Personal Information or request that Personal Information not be used for commercial purposes. Any request of the Customer will be made in writing and sent to VIB. VIB will accept the above requests unless VIB can or is required to refuse in accordance with applicable law.

9. Handling of inquiries and complaints

9.1 Accounts being abused and handled for tracing and complaints

  • As soon as the customer discovers that his/her account and account information has been stolen or fraudulently or taken advantage of (collectively, "abused account"), the customer must immediately notify the branch or business unit of VIB where receiving the customer's account opening documents or notify VIB's 24/7 Customer Service Center (with audio recording) at the phone number announced on VIB's website. After notifying, Customer must officially confirm this notice in writing to VIB. Upon receiving the notice of the Customer, VIB will temporarily lock the abused account at the time of receiving the notice and coordinate with related parties to take other necessary measures to prevent possible damages. occur, and at the same time notify the customer via one of the means: email, landline phone, SMS via mobile phone of the customer registered with VIB.
  • All inquiries and complaints of the Customer are only considered valid when the Customer confirms the request for investigation and complaint by:
    • (1) Send a request for investigation and complaint according to VIB's form; and
    • (2) Provide supporting documents for investigation and complaint handling to VIB within 60 days from the date of arising transaction requesting tracing or complaint to serve as an official basis for VIB to handle the trace, complain. Customer must bear the fee for requesting investigation and complaint according to VIB's regulations from time to time. Past the 60-day time limit mentioned above, VIB will continue to support the settlement of customer's request for investigation and complaint, but the results of the investigation and complaint will depend on the goodwill of the relevant partners and the customer must bear the responsibility for full damages arising from the delay in the investigation and complaint. Customer's request for investigation and complaint has time after 90 days from the transaction date (including Saturday, Sunday and public holidays and New Year), VIB will refuse the request for investigation and complaint
  • Customer agrees that: any account transactions made before the time VIB temporarily locks the account at the request (in writing) of the Customer will be considered valid transactions and allowed by the Customer. In case the account is taken advantage of before VIB has confirmed that it has temporarily locked the account, the customer will still fully bear the damage caused by letting the account be taken advantage of. Customer also acknowledges and agrees that: Customer is still responsible for paying VIB all fees, interests, and outstanding balance of transactions before VIB's confirmation.
  • In the event that the account is misused after VIB has a written confirmation that it has processed the notice received from the Customer, VIB will bear the damage due to the misuse of the account occurring after the time VIB confirms
  • The Bank will respond to the customer's investigation and transaction complaint within a maximum of 30 working days from the date VIB receives the customer's valid request for investigation and complaint about the use of the account. Within 05 working days from the date of notifying the results of the investigation and complaint to the Customer, VIB will reimburse the damage that the Customer is entitled to to the Customer as agreed in these Terms and Conditions and regulations. under the law. In case the expiration of the time limit for handling tracing and complaints, but the cause or fault of the party has not yet been determined, within the next 15 working days, VIB will agree with the customer on a plan to handle the trace, complain

 

9.2 Fees and changes in fees

  • Fees for Accounts and other services at VIB are published and publicly listed from time to time on VIB's website or transaction locations. VIB reserves the right to change the service fee schedules from time to time as VIB deems appropriate (“Amended Service Fee Schedule”). VIB will notify the Customer by one of the following methods: (i) send a written notice or email or SMS to the address registered by the Customer with VIB or (ii) listed at VIB's transaction locations, or (iii) display, publicly publish on VIB's website, or (iv) send a message through the service system, or (v) in another form as determined by VIB that is not illegal. In case the Customer has registered an email and/or phone number with VIB, VIB still has the right to choose one of the forms of notification that VIB considers appropriate to notify the Customer, other than sending an email or call/SMS.
  • The revised service fee schedule will take effect from the date stated in VIB's notice but no earlier than 10 days from the date of VIB's notice.
  • If the Customer does not agree with this Amended Service Fee Schedule, the Customer may terminate the service within 10 days from the date of notice of VIB. In case the Customer/Cardholder does not terminate the use of the service, the Customer/Cardholder acknowledges and agrees that: The Customer/Cardholder will be deemed to have accepted this Amended Service Fee Schedule.

 

9.3 Change of terms and conditions

  • Here, Customer agrees that: VIB has the right to change the terms of these Terms and Conditions (“Amended Terms and Conditions”). VIB will notify Customer in the form of: (i) sending a written notice or email or SMS to the address registered with VIB or (ii) listed at VIB's transaction locations, or (iii) display, publicly announce on VIB's website, or (iv) send a message through the service system or (v) in another form as determined by VIB not to be against the law. The revised Terms and Conditions will take effect from the date stated in VIB's notice but no earlier than 15 days from the date of VIB's notice.
  • If the Customer does not agree with this Amended Terms and Conditions, the Customer may terminate the opening and use of the Account and services and all related incentives and services at VIB within 15 days from the date of VIB's notice. In case that the Customer does not terminate the Agreement to open and use the Account and services at VIB, the Customer acknowledges and agrees that: The Customer will be considered to have accepted this Amended Terms and Conditions. Customer's continued use of VIB's account after the effective date of the revised Terms and Conditions will be the final proof that Customer has accepted to be bound by these amendments.
  • Customer is responsible for monitoring and updating the regulations, processes, content of the service and these Terms and Conditions; at the same time, maintain the means, tools, and addresses to receive information announced by VIB.

 

9.4 Commitment to Implementation and Dispute Resolution

  • The two parties confirm that these Terms and Conditions and the appendices (if any) together with the Registration to open and use individual customer current accounts with VIB will form a Contract on opening and using the Account of the Customer with VIB and binding the obligations of the two parties in the relationship of opening and using the account.
  • The two parties commit to strictly implement the content of these Terms and Conditions and their Amendments, Supplements and Appendices (if any). If a dispute arises during the implementation process, the two parties will jointly resolve it by negotiation and conciliation. In case of unsuccessful negotiation or conciliation, either party has the right to bring the dispute to a competent People's Court for settlement.
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Notes: All abbreviated words are mentioned in the Interpretation of Article 1, Part 1; Article 1, Part 2 and Article 1 Part 3 herein applicable to the entire Terms of Opening and Use of Accounts and Services.

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