• VIB: Vietnam International Commercial Joint Stock Bank;
• Customer (the “customer”): The owner of a term deposit maintained with VIB under the Online Saving Book. There is no other beneficial owner (apart from the customer), and the customer is not acting as a trustee under any legal arrangement as defined in the Law on Anti-Money Laundering (“AML Law”) and as stipulated by VIB in its customer identification and transaction regulations on AML purposes from time to time;
• Online Saving Book: A certificate confirming the customer's ownership of a term deposit maintained with VIB under Online Saving Book (hereinafter referred to as the “deposit under the Online Saving Book”). The Online Saving Book is issued to the customer by VIB in the form of a data message through electronic means via MyVIB;
• Ledger account for managing the customer’s deposit under the Online Saving Book: An internal account opened by VIB in its system for the customer, each with a unique account number randomly generated by VIB’s system;
• Online Saving Book closure: The withdrawal and full payment of both principal and interest of the Online Saving Book;
• Actual deposit amount: The actual principal amount of the Online Saving Book;
• Actual number of days of the tenor: The actual number of days during which the actual deposit amount is maintained;
• Blocking or delaying transactions relating to the deposit under the Online Saving Book: The act of prohibiting transactions including: (i) withdrawal of principal and interest; (ii) transfer of ownership (including but not limited to assignment or gifting); (iii) using the deposit under the Online Saving Book as collateral (including but not limited to pledge or mortgage); and (iv) other transactions subject to blocking or delay requirements;
• Transaction delay period: The period during which VIB does not execute transactions relating to the customer’s deposit under the Online Saving Book, which shall not exceed three (03) business days from the date this measure is applied;
• VIB system cut-off time: The period during which VIB’s system finalizes daily data and shifts to the next business day, as determined by VIB from time to time.

• Transactions upon opening a Online Saving Book:
  • The customer requests to open a Online Saving Book and enters the required information for opening the Online Saving Book on MyVIB. The customer is responsible for providing valid identification documents, including an Identity Card, Citizen Identity Card, or Passport (hereinafter collectively referred to as “identification documents”), which must remain valid, along with other documents as prescribed by VIB from time to time;
  • The customer must read, review, and agree to the Terms and conditions for opening and using the Online Deposit at the time of requesting to open the Online Saving Book, and making the deposit transaction, by correctly authenticating the Soft OTP (being the Smart OTP PIN registered by the customer with VIB in accordance with VIB’s electronic banking service regulations);
  • The customer must complete the Online Saving Book opening request on MyVIB, and VIB must complete the debit transaction from the customer’s own current account at VIB (hereinafter referred to as the “debit transaction”);
  • The date on which VIB completes the debit transaction is the effective date of the Online Saving Book. If the debit transaction is completed after VIB’s system cut-off time, the effective date of the Online Saving Book shall be the next business day following the date of the debit transaction;
  • The customer has the right to view and download the Online Saving Book on MyVIB by selecting the “e-Book” function, and VIB will send the Online Saving Book as a PDF file via email to the customer. Upon request, VIB shall sign and stamp this Online Saving Book for the customer at VIB’s Business Centers, Branches, or Transaction Offices (hereinafter collectively referred to as “Branch/Transaction Office”), and charge fees (if any) in accordance with VIB’s fee schedule from time to time;
• Transactions after opening a Online Saving Book: The customer shall conduct transactions in accordance with VIB’s regulations under these Terms and conditions for opening and using the Online Deposit, as well as other applicable regulations and guidelines of VIB from time to time.

• For the deposit currency in Vietnamese Dong (VND): The currency for paying principal and interest shall be VND;
• For the deposit currency in foreign currency (FCY), including United States Dollar (USD), Euro (EUR), Australian Dollar (AUD), and other FCYs as stipulated in VIB’s posted interest rate schedule from time to time: The currency for paying principal and interest shall be the same FCY as the deposit currency of the Online Saving Book.

• Minimum deposit amount:
  • For VND: 2,000,000 VND;
  • For FCY: 500 FCY;
• The minimum deposit amount shall be subject to adjustment by VIB and stipulated in its posted interest rate schedule from time to time.

The customer shall not be allowed to make additional deposits to increase the principal and shall not be permitted to make partial withdrawals to reduce the principal of the Online Saving Book during its deposit tenor.

• At the time of requesting to open the Online Saving Book, the customer shall select a tenor from 1 week to 36 months, which shall remain unchanged until the Online Saving Book is closed;
• The tenor is calculated from the open date (which is the effective date of the Online Saving Book and stated on the Online Saving Book) or the renewal date until the maturity date of the tenor;
• The maturity date of the tenor in months is the date corresponding to the deposit open date or renewal date in the last month of the tenor. The maturity date shall be the last day of the maturity month in the following cases:
  • The open date or renewal date falls on the 29th, 30th, or 31st and the maturity month does not have such date;
  • The open date or renewal date falls on the last day of the month;
• The tenors for each type of deposit currency shall be adjusted and specified in VIB’s posted interest rate schedule from time to time.

• At the time of requesting to open the Online Saving Book, the customer shall select one of the interest payment frequencies, which shall remain unchanged until the closure of the Online Saving Book, under the following methods:
  • Interest paid at maturity (the interest payment date shall be the maturity date):
    • Interest shall be paid into the customer’s settlement account at VIB; or
    • Interest shall be capitalized into the principal of the Online Saving Book;
  • Monthly interest payment (the interest payment date shall be the same as the open date in each subsequent month of the tenor): Interest shall be paid monthly into the customer’s settlement account at VIB;
  • Quarterly interest payment (the interest payment date shall be the same as the open date after three (03) months of the tenor): Interest shall be paid quarterly into the customer’s settlement account at VIB;
• The interest payment date shall be the last day of the interest payment month in the following cases:
  • The open date or renewal date falls on the 29th, 30th, or 31st and the interest payment month does not have such date;
  • The open date or renewal date falls on the last day of the month.

At the time of requesting to open the Online Saving Book, the customer shall select one of the following maturity instructions for handling the principal and interest upon maturity, which shall remain unchanged until the Online Saving Book is closed:

• Renew principal and interest: 
  • Applicable to interest paid at maturity: Interest shall be capitalized into the principal and automatically renewed for a new tenor corresponding to the original tenor;
• Renew principal and transfer interest to current account: 
  • Applicable to interest paid at maturity: Interest shall be paid at the end of the tenor into the customer’s own current account at VIB, and the principal shall be automatically renewed for a new tenor corresponding to the original tenor;
  • Applicable to monthly and quarterly interest payments: Periodic interest shall be paid into the customer’s settlement account, and the principal shall be automatically renewed for a new tenor corresponding to the original tenor;
• Close and transfer principal and interest to current account: 
  • Applicable to interest paid at maturity: Both principal and interest shall be automatically paid into the customer’s own current account at VIB on the maturity date;
  • Applicable to monthly and quarterly interest payments: Periodic interest shall be paid into the customer’s settlement account, and the principal shall be automatically paid into the customer’s settlement account on the maturity date.

The customer shall only be allowed to make the deposit and receive the principal and interest payment of the Online Saving Book through the customer’s own current account at VIB by transfer.

• In case of withdrawal at maturity: The applicable interest rate shall be the term deposit savings interest rate of VIB applied to the Online Saving Book at the open date for the original tenor, or at the end of the maturity date of the Online Saving Book (the time when VIB’s system closes the day) for the renewed tenor. The term deposit savings interest rate shall remain unchanged throughout the deposit tenor;
• In case of early withdrawal before maturity: The applicable interest rate shall be the lowest non-term deposit interest rate of VIB, applicable to the customer segment and type of deposit currency, for term deposit savings at the time of early withdrawal before maturity;
• Interest rates shall be adjusted by VIB according to each deposit amount tier, tenor, and as specified in VIB’s posted interest rate schedule from time to time. The interest rate applicable for the deposit shall not exceed the maximum interest rate (interest rate cap) corresponding to the actual deposit term of such deposit pursuant to the State Bank of Vietnam’s regulations from time to time. The annual interest rate is calculated on the basis of 1 year = 365 days;
• Fees (fee rate and fee types) shall be adjusted by VIB according to each type of deposit currency, fee collection frequency, and as specified in VIB’s posted fee schedule from time to time.

• Interest on term deposits shall be calculated using the following formula:
  • Term deposit interest = (Actual deposit amount × Applicable term deposit savings interest rate × Actual number of days of the tenor or the interest payment period) / 365
  • For interest paid at maturity: The actual number of days of the tenor is counted from the open date or renewal date until the maturity date. Interest shall start accruing on the first day of the tenor and shall not include the maturity date;
  • For interest paid monthly or quarterly: The actual number of days of the interest payment period shall be counted from the open date or from the first day of such interest payment period until the interest payment date. Interest shall start accruing on the first day of the interest payment period and shall not include the interest payment date;
• Interest on non-term deposits shall be calculated using the following formula:
  • Non-term deposit interest = (Actual deposit amount × Applicable non-term deposit interest rate × Actual number of days that do not complete a full tenor) / 365
  • The actual number of days that do not complete a full tenor is counted from the open date or renewal date until the early withdrawal before maturity date. Interest shall start accruing on the first day of the tenor and shall not include the early withdrawal before maturity date;
  • For interest paid monthly or quarterly, in case of early withdrawal before maturity, any term deposit interest already paid during the tenor shall: (i) be fully recovered by offsetting against the principal; and (ii) be replaced by non-term deposit interest.

• VIB shall automatically renew the Online Saving Book on its maturity date if the customer has selected renewal and all of the following conditions are satisfied: (i) in compliance with applicable laws; (ii) in accordance with the Terms and conditions for opening and using the Online Deposit; and (iii) the customer does not request a withdrawal on the maturity date via MyVIB or at Branch/Transaction Office. The renewal tenor shall correspond to the original tenor, and the interest rate for the renewed tenor shall be applied according to VIB’s publicly posted interest rate schedule at Branch/Transaction Office and on VIB’s website at https://www.vib.com.vn at the end of the Online Saving Book’s maturity date (the time when VIB’s system closes the day), and in accordance with the deposit amount, tenor, and interest payment frequency. At the time of renewal, the Terms and conditions for opening and using the Online Deposit as posted on VIB’s website at https://www.vib.com.vn (including any amendments and supplements from time to time) shall apply to the Online Saving Book from the renewal date onward;
• VIB shall not automatically renew the Online Saving Book on its maturity date (no auto-renewal) if: (i) the customer does not select renewal; or (ii) the Online Saving Book is not eligible for renewal into a new tenor in accordance with applicable laws; or (iii) the Online Saving Book does not meet the Terms and conditions for opening and using the Online Deposit; or (iv) VIB does not offer the tenor previously selected by the customer. In such cases, VIB shall pay the full principal and interest (if any) to the customer’s current account at VIB.

• VIB shall close the Online Saving Book to pay the full principal and interest (if any) of the Online Saving Book in the following cases:
  • Payment to the customer upon the customer’s request for early withdrawal before maturity or on maturity via MyVIB or at Branch/Transaction Office. If, at the time of requesting to open the Online Saving Book, the customer selects withdrawal at Branch/Transaction Office, the customer shall not be allowed to make withdrawals via MyVIB;
  • Payment to the customer on the maturity date of the Online Saving Book in the following cases: (i) automatic payment to the customer’s current account at VIB for customers who do not select renewal of the Online Saving Book; or (ii) the Online Saving Book is not eligible for renewal into a new tenor in accordance with applicable laws; or (iii) the Online Saving Book does not meet the Terms and conditions for opening and using the Online Deposit; or (iv) VIB does not offer the tenor previously selected by the customer;
  • Payment in cases where the deposit under the Online Saving Book serves as collateral for the customer’s obligations to VIB and VIB enforces the collateral (by closing the Online Saving Book) to recover debts (principal, interest, fees, penalties, and other financial obligations) that are due or overdue at VIB under contracts/agreements between VIB and the customer;
  • Payment pursuant to a Court’s decision or a written request from a competent authority for the enforcement of decisions on administrative penalties, enforcement of judgments, tax collection decisions, or fulfillment of other payment obligations in accordance with applicable laws. In such cases, VIB has the full right to unilaterally close the Online Saving Book to pay the principal and interest (if any) of the Online Saving Book and shall be exempt from all liabilities for any claims or complaints from the customer and/or third parties relating to VIB’s closure of the Online Saving Book to make such payments in compliance with the Court’s decision or competent authority’s request;
• If the closure of the Online Saving Book via MyVIB is made after VIB’s system closing time for the day, the closure date shall be recorded as the following business day after the customer performs the closure on MyVIB;
• VIB has the right to refuse or suspend the payment of principal and interest (if any) of the Online Saving Book and shall be exempt from all liabilities when exercising such refusal or suspension rights, without being required to pay any additional term deposit interest, penalties, or compensation to the customer for such refusal or suspension in the following cases: (1) the deposit under the Online Saving Book is under blocking or transaction delay status; or (2) the customer breaches commitments or agreements under the Online Saving Book; or (3) there is a written request from a competent authority; or (4) other cases in accordance with applicable laws. In such cases, VIB shall apply the lowest non-term deposit interest rate under VIB’s regulations from time to time to the principal and interest (if any) of the Online Saving Book and the Online Saving Book shall only be closed until the refusal or suspension of payment in cases (1), (2), (3), and (4) stated in this clause 13 ceases/is no longer in effect.

• The debit account (current account used for deposit) and the settlement account (current account for receiving principal and interest) of the Online Saving Book must be the customer’s own current account at VIB (excluding any joint account of the customer with other individuals or organizations), be denominated in the same type of deposit currency as the Online Saving Book, and comply with VIB’s regulations on such accounts from time to time. The customer is responsible for maintaining the settlement account throughout the validity of the Online Saving Book;
• If the settlement account is under blocking or transaction delay, or if the status of the customer’s current account changes (meaning the current account is switched to a status that does not allow credit and/or debit transactions under VIB’s regulations from time to time), VIB shall still pay principal and interest (if any) into the settlement account designated on the Online Saving Book (including cases where interest is capitalized into principal), unless the agreement or the blocking/transaction delay request on the settlement account does not allow it, or the changed current account status does not allow credit and/or debit transactions under VIB’s regulations from time to time;
• If VIB cannot make payment because: (i) the settlement account is closed; or (ii) the agreement or blocking/transaction delay request on the settlement account does not allow it; or (iii) the change in the current account status does not allow credit and/or debit transactions under VIB’s regulations from time to time. In such cases, VIB shall apply the lowest non-term deposit interest rate under VIB’s regulations from time to time to the principal and interest (if any) of the Online Saving Book and the Online Saving Book shall only be closed until: (i) the customer has a current account at VIB replacing the closed settlement account; or (ii) the agreement or blocking/transaction delay request on the settlement account expires; or (iii) the current account is restored to a status that allows credit and/or debit transactions under VIB’s regulations from time to time.

Having multiple co-owners (two or more depositors) for one Online Saving Book shall not be allowed.

The customer is not allowed to authorize another individual or organization to perform any deposit transactions related to the Online Saving Book, except where the customer requests closure of the Online Saving Book but is unable to conduct the transaction at Branch/Transaction Office due to illness or medical condition, and is not declared by a competent court to be restricted or deprived of civil act capacity, or to have cognitive or behavioral control difficulties. In such case, VIB shall pay principal and interest (if any) of the Online Saving Book to the authorized person, provided that the authorized person meets the customer eligibility requirements stated in the above Conditions for opening and using the Online Saving Book, and presents supporting documents as prescribed by VIB from time to time.

• The customer is allowed to transfer ownership of a deposit under the Online Saving Book in VND only when the deposit under the Online Saving Book is not under blocking or transaction delay. Ownership transfer of a deposit under the Online Saving Book in FCY is not allowed;
• The transferee must meet the customer eligibility requirements stated in the above Conditions for opening and using the Online Saving Book (including in cases of inheritance or gift), have a debit account at VIB, and use MyVIB. Accordingly:
  • Ownership transfer of a deposit under the Online Saving Book is only allowed between Vietnamese resident citizens, and cannot be transferred to multiple transferees;
  • In case of inheritance or gift where the transferee does not meet the customer eligibility requirements stated in the above Conditions for opening and using the Online Saving Book, VIB shall pay principal and interest (calculated at the applicable interest rate of the deposit under the Online Saving Book) (if any) of the Online Saving Book to the lawful heir(s) (for inheritance) or to the recipient (for gift) in accordance with applicable laws and VIB’s closure process from time to time;
• Except for inheritance and gift handled in accordance with applicable laws, ownership transfer of a deposit under the Online Saving Book (including assignment or similar transactions) must be carried out at Branch/Transaction Office;
• The guardian shall not be allowed to gift the deposit under the Online Saving Book of the ward to himself/herself or another person in accordance with applicable laws. The legal representative shall perform ownership transfer transactions of the deposit under the Online Saving Book within the scope of representation as decided by the Court.

• VIB shall block the deposit under the Online Saving Book (including partial or full blocking) in the following cases:
  • Upon the customer’s request to block the deposit, in accordance with VIB’s regulations;
  • Upon a written decision or request from a competent authority as prescribed by law;
  • Other cases as prescribed by law, and in accordance with VIB’s customer identification and transaction regulations on AML from time to time;
• VIB shall unblock the deposit under the Online Saving Book (including partial or full unblocking) in the following cases:
  • Upon expiry of the blocking period;
  • Upon the request for unblocking from the party who requested the blocking;
  • Other cases as prescribed by law, and in accordance with VIB’s customer identification and transaction regulations on AML from time to time;
• VIB shall delay transactions involving the deposit under the Online Saving Book (including when the deposit under the Online Saving Book is under a blocking period) in the following cases:
  • Upon request from a competent state authority as prescribed by relevant laws;
  • Where there are grounds to suspect or detect that the parties involved in the transaction are on the Blacklist, including:
    • The individual or organization related to the transaction has information that exactly matches the information of an individual or organization on the Blacklist;
    • The individual related to the transaction has one of the following groups of information: full name, date of birth, or full name and year of birth and nationality, or full name and address, or name and address, or name and Passport number, or name and Identity Card number, or Citizen Identity Card number, or personal identification number matching the information of an individual on the Blacklist, and based on collected information, VIB believes that the individual is related to terrorism, terrorist financing, proliferation or financing of proliferation of weapons of mass destruction;
    • The organization related to the transaction has one of the following information: trading name, establishment license number, enterprise code, or tax code matching the information of an organization on the Blacklist, and based on collected information, VIB believes that the organization is related to terrorism, terrorist financing, proliferation or financing of proliferation of weapons of mass destruction;
  • VIB has reason to believe that the requested transaction is related to criminal activities, including: a transaction requested by a convicted person under the criminal procedure law, and the asset in the transaction is owned or derived from ownership or control of such convicted person; a transaction related to an organization or individual engaged in acts related to the crime of terrorist financing;
  • Other cases as prescribed by law, and in accordance with VIB’s customer identification and transaction regulations on AML from time to time;
• VIB shall terminate the transaction delay for the deposit under the Online Saving Book after three (03) working days from the date the transaction delay measure is applied, if VIB does not receive a written response on the official decision from the competent authority in accordance with Vietnamese law.

• The deposit under the Online Saving Book may be used as collateral for loans or credit facilities at VIB or other credit institutions if approved by such credit institutions, except where the deposit under the Online Saving Book is subject to a block or transaction delay;
• VIB has the right to refuse to block the deposit under the Online Saving Book in cases where the deposit under the Online Saving Book is pledged or mortgaged at other credit institutions if: (i) the request to block the deposit under the Online Saving Book as collateral at another credit institution is not confirmed by the customer; or (ii) the blocking request is not made at Branch/Transaction Office in accordance with VIB’s blocking procedures from time to time; or (iii) the content of the blocking request is detrimental to VIB.

• The customer hereby agrees that VIB is entitled to unilaterally amend the Terms and conditions for opening and using the Online Deposit (“Amended Terms and conditions”). VIB shall publicly post the Terms and conditions for opening and using the Online Deposit and the Amended Terms and conditions (if any) at its branches/transaction offices and on VIB’s website at https://www.vib.com.vn (“VIB’s website”);
• The customer is responsible for regularly updating the Terms and conditions for opening and using the Online Deposit (including the Amended Terms and conditions, if any) on VIB’s website at all times;
• The Amended Terms and conditions shall be applicable to all Online Saving Book accounts at VIB after ten (10) working days from the date such Amended Terms and conditions are updated on VIB’s website, unless otherwise stipulated in these Terms and conditions for opening and using the Online Deposit;
• If the customer does not agree with the content of the Amended Terms and conditions, the customer may close the Online Saving Book within ten (10) days from the date the Amended Terms and conditions are updated on VIB’s website. If the customer does not close the Online Saving Book, the customer acknowledges and agrees to be deemed to have accepted the Amended Terms and conditions;
• The customer’s failure to close the Online Saving Book after the effective date of the Amended Terms and conditions shall constitute conclusive evidence that the customer has accepted to be bound by such amendments.

• For deposits under the Online Saving Book that were placed at VIB prior to the effective date of these Terms and conditions for opening and using the Online Deposit, VIB and the customer shall continue to comply with the provisions agreed upon in these Terms and conditions for opening and using the Online Deposit;
• If the customer does not agree with the content of these Terms and conditions for opening and using the Online Deposit, the customer may close the Online Saving Book within ten (10) days from the date these Terms and conditions for opening and using the Online Deposit are updated on VIB’s website. If the customer does not close the Online Saving Book, the customer acknowledges and agrees to be deemed to have accepted these Terms and conditions for opening and using the Online Deposit.

• The customer is entitled to inquire about information of the Online Saving Book through the following channels:
  • MyVIB;
  • Customer Service Hotline 19002200 (call charge: VND 1,000/minute);
  • Branch/Transaction Office;
• The customer is entitled to inquire about the Terms and conditions for opening and using the Online Deposit at VIB’s website and Branch/Transaction Office.

• The Online Saving Book is effective from the open date. The Terms and conditions for opening and using the Online Deposit (including the Amended Terms and conditions, if any) form an integral part of the Online Saving Book;
• The customer undertakes that the opening and use of the Online Saving Book originate from the customer’s own needs and the customer shall be fully responsible for all transactions related to the Online Saving Book;
• The customer and VIB are responsible for complying with and duly implementing these Terms and conditions for opening and using the Online Deposit;
• These Terms and conditions for opening and using the Online Deposit are available in both Vietnamese and English. In case of any discrepancy or inconsistency between the Vietnamese and English versions, the Vietnamese version shall prevail;
• The deposit transactions between the customer and VIB shall be interpreted and governed by the laws of the Socialist Republic of Vietnam. In case of disputes where negotiation and mediation are unsuccessful, either party shall have the right to submit the dispute to the competent People’s Court for resolution.