Important warning about new forms of bank impersonation fraud

In recent times, the situation of fraudulent impersonation of Bank/Financial Institution brands is becoming complicated on a large scale in many different ways and VIB is no exception. To increase vigilance as well as ensure the safety of customers' assets and information, VIB would like to bring to your attention some typical fraud tricks as follows: 

1.  Fake Bank:
A group of criminals impersonating VIB employees/impersonating VIB partners approach customers by phone and consulting on loan linkage services through fake websites that are similar to the websites at the financial company EVNFinance. / Easy Credit, OCB, PG Bank, VietCapital Bank, FCCom….
-    After persuading customers to participate in the loan program, criminals advise customers via Zalo and send a link to register loan application information. Then notify the customer about having registered incorrect information, resulting in the loan disbursement amount being suspended at the Bank, request the Customer to transfer a fee to disburse the loan and appropriating customer money.
-    If the scam fails, the group of criminals will use uncivilized language to insult customers and continuously make annoying calls to customers.

2.    Fake using a phone number similar to the Bank's switchboard number, send and ask customer to scan a QR code to lead to a fake Bank website. After customer fill in the login information such as: login name, account password, full name, ID number, card number, card expiration date, CVV code and OTP code, the criminal will take over the right to use an internet banking account or credit card and perform transactions to appropriate money.

3.    Counterfeit support for processing card service requests (closing card, increasing limit, etc.) or support for confirming card information and asking you to provide card number, expiration date, CVV code, OTP code to carry out unauthorized transactions.

4.    Offering cash withdrawal services from credit cards and installment. Then request a screenshot of the card information on the MyVIB application and perform an unauthorized transaction, resulting in the Cardholder having to pay a very high service fee.

5.    Pretend to be an employee of the Authorities or Government and contact via phone, Zalo, Facebook, etc to discuss Tax or Electronic Identification issues and convince customer:

-    Download applications from fake websites.
-    Install the fake app and allow full control for the app to function.
After successful installation, customer’s phone is controlled by remote criminals, they steal information, take over the right to use the banking application and perform transactions to appropriate money.

Regarding the above cases, VIB confirm that these are completely VIB impersonation calls made by criminal groups with the purpose of appropriating money and tarnishing VIB's image in the eyes of users.

VIB commits to absolutely NOT having any relationship or cooperation with these organizations and individuals and is always committed to absolute customer information security - always putting this criterion at the forefront of protection work. Customer benefits at VIB.

Currently, VIB is making efforts to investigate, review and coordinate with authorities to clarify and find the best solution. In parallel with VIB's efforts, VIB also wants customers to be more proactive in self-defense, staying away from fraudulent groups through seriously implementing warnings

Important note:

1. VIB only calls customers through the following phone numbers:
-    Customers using Viettel and Mobifone subscribers: the call shows the incoming VIB brand.
-    Other carriers: VIB's phone number will be displayed according to updated information here

2.    When customer receive a call with the above signs and a "junk call" rating message is displayed on the screen after the call ends. Customer should report spam calls/spam phone numbers or report impersonated calls at: https://thongbaorac.ais.gov.vn/ so that the Information Security Department can coordinate with the receiving network operator. and have timely handling/prevention plans to limit fraudulent impersonation calls from continuing to contact customer.

In case you detect unusual transactions, please visit MyVIB or contact Hotline 18008195 to immediately block the card and replace the card to ensure safety.