Important warning about bank fraud and impersonation scams

In recent years, high-tech crime has become increasingly complicated and pervasive in a variety of forms, as well as more sophisticated. To boost vigilance and guarantee the safety of your information and assets, VIB would like to provide you with the following safety transaction suggestions during this period:

Fraud risks to pay attention to in banking transactions:

-    Fraudulent appropriation of customs clearance money by impersonating VIB informing customers about support for CHANGING CREDIT CARD TYPE: The fraudster visits the customer in person and requests their physical card, phone number, and password for the MyVIB app in order to obtain information (card number, CVV number, OTP code) and execute a credit card withdrawal.

-    High-tech criminals create fake websites and phony emails to offer illegal credit card services such as limit increases, card maturity, annual fee waiver/cancellation, and more. They collect customer information and images such as citizen ID, identity photo, front and back of card, and OTP code to:
•    Appropriate money through credit card transactions; or
•    Appropriate money through credit score enhancement service with fake credit report "CICB - Creditinfo" and ask customers to transfer money to the fraudster's personal account.

VIB fully commits to having no relationship or cooperation with these organizations, and offering no limit increases over the phone or illegal services via calls from fake phone numbers or phony emails.

-    Phishing websites and applications for governmental services (such as the VneID app, the Ministry of governmental Security, the General Department of Taxation, etc.) that include malicious code, in particular:
•    Phishers posing as representatives of these organizations use social media to contact, message, or become friends with users in an attempt to dupe them into downloading and installing phony apps on their phones or clicking on phony links to install them;
•    Once the user installs the app, malicious malware will be downloaded to the phone. From there, the subject can gain access to the user's device and steal OTP codes, login credentials, and personal information from financial apps in order to perpetrate fraud and pilfer property.

-    Phishing apps to gain control of mobile devices: In order to take control of mobile devices, fraudsters intentionally deceive consumers into clicking on links and installing phony application software that contains dangerous malware, in particular:
•    By providing accessibility permission to phony programs on Android operating system devices or the Message Filtering function (iPhone) and Apple ID verification with iOS operating system devices.
•    After gaining authorization, the fraudster will remotely monitor and take control of the victim's device in order to pilfer assets and bank account information.

Preventive measures against fraud in banking transactions:

Please: 
-    DO NOT access strange applications or links when received via email, text messages, social networks or calls with requests for personal information and service access information.
-    DO NOT provide personal information/card information/bank account information, OTP code to anyone. VIB never asks customers to provide OTP or login password.
-    DO NOT install applications from unknown sources via links or application files and DO NOT grant accessibility permissions to the application.
-    DO NOT engage in activities such as selling, renting, lending, or opening payment accounts, which can potentially be exploited for illegal transactions. These actions are considered illegal under the law.
-    SHOULD block cards and payment accounts (via MyVIB application or contact Hotline 1900 2200/ 1800 8195) when suspecting signs of fraud.
-    Raise awareness of strange calls and messages related to State agencies, these agencies. DO NOT work via phone and social networks.
-    SHOULD report to the authorities if you detect cases requiring money transfer, providing personal information, card/bank account information.

VIB's official information channels:
-    VIB only publishes content on the following official media channels:
•    Official website at https://vib.com.vn;  
•    Facebook page with the blue verification badge: VIB – Ngân hàng Quốc Tế;
•    Instagram account with the blue verification badge: Ngân hàng số MyVIB
•    Zalo account with the yellow verification badge: VIB – Ngân hàng Quốc Tế
•    Mobile application: MyVIB and VIB Checkout;
•    VIB Hotline: 1900 2200/ 1800 8195 or +84 24 62 585858 (calls from abroad);

-    VIB exclusively contacts customers for card service support at these phone numbers:
-    Other carriers will see the revised VIB phone number.
•    Customers using Viettel and Mobifone subscriptions will see the "VIB" brand during calls.
•    Customers using the others will see the VIB phone number according to updated information here 

Regarding other fraud methods, please refer here 

In case of suspicion of transaction fraud, please contact our 24/7 Customer Service Center at 1800 8195 (for Diamond customers) and 1900 2200 (for non-Diamond customers), or send an email to dvkh247@vib.com.vn for support.

Regards,

Vietnam International Bank (VIB)